I am in charge of training and monitoring the performance of a team of 15. The training is for customer service skills for staff to handle all levels of administration for companies across all sectors - legal services, construction, IT, charities and more. Additionally, I am in charge of monitoring staff performance concerning their interactions with clients and ensuring staff develop their skills and meet their targets.I also have HR responsibilities including recruitment of new… Show more I am in charge of training and monitoring the performance of a team of 15. The training is for customer service skills for staff to handle all levels of administration for companies across all sectors - legal services, construction, IT, charities and more. Additionally, I am in charge of monitoring staff performance concerning their interactions with clients and ensuring staff develop their skills and meet their targets.I also have HR responsibilities including recruitment of new staff, probationary reviews, pay reviews and disciplinary procedures.Finally, I deal with general office management such as scheduling of shifts and ensuring the office is kept supplied. Show less

Dealing with inbound and outbound call answering for a wide variety of companies. This involved different tasks including message taking, connecting calls support ticket logging diary management and order taking.

I successfully completed training to the brand standard to deliver the company's product that customers know and love. I was always relied on by management as an integral part of the team and as a result of my strong performance I contributed to the training of six additional staff.

I was in charge of customer relationships, performing a variety of roles needed everyday to ensure the successful running of the cinema.

Teaching English with a strong emphasis on functional grammar usage to children, teenagers and adults.I was responsible for designing my own classes, teaching 20 to 30 hours a week.

Teaching English to children from 2 to 9 years old, starting at a very basic level and moving on to more complex language.I was responsible for planning 24 lessons a week and based on my successful performance was selected to participate in teaching demos to recruit new students.