IT Service Manager Professional with experience on major Healthcare accounts and Commercial accounts. Ability to provide customer service in the best possible way, always aligned in the procedures and customer agreements, organized, proactive, customer focus, punctual, good communication skills and able to work under pressure, capacity of acquiring knowledge based on theoretical and practical learning and sharing this knowledge as well, strong capacity of resolve critical and complex issues in a quickest and best way possible, ready to help and great teamwork. Keeping a positive and initiative attitude in order to grow professionally and personally, providing creative and innovative ideas, as well as providing maintenance, development and permanence to the Enterprise, and delivering an excellent customer service,Highlights