Jonathan Runyard Email & Phone Number

Lake Villa, Il, Us

Northbrook, Illinois, United States

• Point of contact for all customer inquiries surrounding General Radiology, CR, DR and PACS.• Perform troubleshooting and maintenance on X-ray acquisition software, ensuring minimal downtime and maximizing operational efficiency.• Provide end-user support and training, resolving technical and application inquiries promptly to enhance user proficiency and satisfaction.• Continuously maintain documented procedures, specifications, and troubleshooting guides to facilitate knowledge transfer and improve team efficiency.• Conduct cross-training with production team, deploying over 100 unique systems worldwide.• Participate in a two-week, 24/7, on-call rotational schedule ensuring customers are provided immediate and quality support.• Provided systems analysis to improve company’s overall processes by recommending better aligned systems.United States

Fort Carson, Colorado, United States

• Managed classified government electronics and satellite equipment valued over $7M.• Eliminated internal process bottlenecks, reviewing team activities, and correcting deficiencies.• Managed and reported on over 50 work orders, ensuring progress made daily.• Led company test, measurement, and diagnostic equipment (TMDE) calibration program featuring over 200 pieces of equipment.• Operated, troubleshot, and maintained over 7,000 pieces of sensitive military electronic equipment.• Established workload, work schedules, and repair priorities for 14 Soldiers.• Maintained Secret level government security clearance.• Performed Platoon Sergeant duties including the planning, coordinating, and operating logistics for 35 soldiers daily.• Managed ongoing computer hardware and software issues, including dissemination of classified and unclassified information.• Provided tactical and technical support to subordinates and superior officers.• Maintained 100% accountability of all personally assigned equipment worth more than $6M.• Conducted risk assessments, characterizations, tracking documents, and mitigation.

West Allis, Wisconsin

• Developed and refined 4-6 complex SQL queries and updated application functionality weekly per business requirements.• Created, tested, and launched application code within 3 tier environments while adhering with company coding and quality standards.• Provided level 3 helpdesk support solving complicated helpdesk tickets within 72 hours per standard operating procedures (SOP).• Investigated, troubleshot, and resolved critical system issues with 24/7 continuous monitoring strategies.• Collaborated while encouraging a positive environment with over 20 peers and senior organizational members to maintain a professional, supportive, and cooperative work atmosphere.

Lake Forest, Il

• Improved performance of existing software, helping the organization remain agile in face of changing needs.• Facilitated flow of daily communication and requirements as proactive conduit between customers and software development team.• Completed functional, unit and integration testing leading to 100% success rate of code migration.• Monitored ticket request system based in SharePoint to ensure accuracy of code migrations.• Maintained compliance with program specifications by collaborating with over 30 programmers and staff members.• Analyzed compliance with customer needs by testing software functionality and equipment load capabilities.

Wauconda, Illinois

• Actioned all helpdesk tickets to local and remote customers with timeliness and accuracy.• Maintained operational integrity of Microsoft Exchange Server 2007 and Microsoft Server 2008 R2 containing over 300 users.• Managed network workstations by utilizing network switches to establish over 25 operable ethernet connections throughout the facility.• Undertook Salesforce Administration role, including the managing of custom objects, records, accounts, and helpdesk system. • Distributed, maintained, and ordered various IT hardware & software as required by business needs. • Maintained and troubleshot over 600 devices locally and remote to include cell phones, portable WI-FI hotspots, laptops, printers, cameras, desktop computers, time clocks, and tablets. • Trained over 50 new employees on various IT policies and procedures utilizing interactive classroom training sessions in-person and remotely.

Bachelor Of Applied Management, Computer/Information Technology Administration And Management, 3.94 Gpa

Business Administration