Member of a writing team that documents mobile and embedded system software. Responsibilities include working with engineers to gather technical information, writing, editing for accuracy and style, and publishing online and hard copy documents. Design, develop, and maintain documentation tools in Python.

All types of technical writing, with concentration on APIs and other software development topics. Writing tools: Microsoft Word, PDF, HTML, Javadoc, Appledoc, FrameMaker.

Create developer documentation for web APIs and user documentation for web applications. Experience with SOAP and REST APIs, and with content delivery through PDFs and web media. Extensive work in HTML and CSS, including production writing, presentation design, and JavaScript programming.

Wrote internal and external documentation; managed intellectual property and licensing issues; defined and documented company policies and business processes; wrote proposals; wrote marketing material; performed quality assurance and customer support functions.

Contract technical writer; several separate engagements. Wrote reference & tutorial API documentation for use by internal and third party developers. Work products were a mix of conventional manuals and wiki media.

Researched prior art for company inventions; advised on whether to apply for patents; wrote patent applications.

Documented election systems and procedures for department personnel.

Participated in data collection and report writing for two Sarbanes-Oxley compliance audits.

Docket verification and related work at patent law firm. Special projects included prior art review; patentability opinion letter drafting; patent application drafting; information disclosure statement drafting; patent and trademark petition drafting; and training and support for staff use of TEX.

Contributed six chapters (about 150 pages, 20% of book) to a consumer-oriented book on using Windows XP (see publications list) to "Windows XP All-In-One Desk Reference for Dummies," by Woody Leonhard (Hungry Minds, 2002).

Prepared requirements definitions and functional specifications for a customer relationship management (CRM) system; managed CRM vendor liaison and user support issues; led software design and coding standards development project; did JSP development.

Developed computer-telephony interface software for Web servers in C++ at WebByPhone (later EveryPath), Santa Clara, CA.

Developed interactive voice response software for patient data collection in a medical records system at Caresoft, Santa Clara, CA.

Independent contractor in the San Francisco Bay Area.