Guest Services Representative/Laundry Attendant/Housekeeper
Goodlettsville, Tennessee, United States
Processed all guest check-ins by confirming reservations, assigning rooms, issuing and activating room keys.Provided guests with room and hotel information, directions, amenities and local interests.Processed all check-outs including resolving any late and disputed charges.Secured payment, verify and adjust billing as needed.Coordinated with Housekeeping and Maintenance to resolve all guest issues and concerns.Coordinated with Housekeeping to track readiness of rooms for check-in.Informed guests of local events, attractions & directions around the area.Ran daily reports regarding number of arrivals & departures or make note of any special requests.Completed designated cashier and closing reports in the computer system.Count bank at the beginning and end of shift.Balanced and dropped receipts according to accounting specifications.Followed all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to general manager or manager on duty.Attended staff meetings to learn room assignments and daily tasks.Stocked housekeeping carts with cleaning supplies, fresh linens and guest amenities.Cleaned, vacuumed & dusted guest rooms and restocked amenities.Removed used linens and made beds.Removed used towels.Ensured that everything was in working order.Responded to guest requests and report guest issues or complaints in a hospitable manner to ensure guest satisfaction.Report to General Manager of any safety hazards.Followed all training procedures relating to blood-borne pathogens.Inspected guests’ rooms, public access areas and outside grounds for cleanliness and appearance.Loaded & Unloaded washer and dryer.Folded clean linens & towels and made readily available for housekeepers.Cleaned dryers of lint.