Jonathan Samuels Email & Phone Number

Stamford, Connecticut, Us

Project management coordinating enterprise level hardware deployments. I've delivered layer 1 connectivity for over 24 projects spanning dozens of locations. Projects included Hadoop, MPEG4, Netscout monitoring, Splunk, firewalls, cloud storage, EIRDS, spine/leaf networking gear and other high visibility projects. Experience deploying Cisco, Juniper, Arista, HP, Dell, F5, Rubrik and others. Utilizing Jira, Cherwell and SAP to deliver cross functional installations for key business units. Works as point of contact for project managers verifying high level project plans and working to mitigate risks. Responsible for all aspects of layer one installs, ordering, coordinating materials delivery and serves as POC for on site staff and ISP. Working with product and design teams, to ensure accuracy and build consensus. Collaborates with leadership from multiple verticals and other key stakeholders to meet timelines. Strong at communication and prioritization.

Dallas, Tx, Us

 Monitor, resolve, and escalate issues within critical facilities infrastructure.  Remote hands support for internal and external customers.  Meet pre-defined installation intervals for risers and interconnects. In the weeds project management working with stakeholders to complete new customer cage installs. Worked with vendors to coordinate the installation of conduit and shielded cabling for customer racks. Work through colocation and ISP customer issues and escalate to on-call or engineering support staff as necessary. Maintain a working knowledge of all products, processes and systems. Adherence and enforcement of established company security standards.

Day-to-day data project deployment/decommission of network, application, & storage equipmentExposure to Aperture, Jira, Remedy, & ClarityDocumented all server installations. Managed, categorized and organized inventory of daily equipment used for all work. Installed Fiber Connections between Servers and Switches.Provide technical support for servers, switches, routers, SAN storage devices, and networking devices along with all relative hardware and copper/fiber cabling. (remote hands)Worked directly with other IT groups to gather requirements and plan out installations. Collected and organized technical data related to assigned projects. Presented data and findings for review at the next level of engineering management. Read and analyzed technical references and sources to obtain knowledge of assigned Engineering Operations.Minimal direction required to rack, stack, cable and label devicesUpdated asset management software

El Segundo, Ca, Us

The Data Center Technician - IT Analyst 1 Responsible for installing, configuring, troubleshooting and maintaining the data center infrastructure that supports the distributed server, network and storage devices within Directv’s enterprise level datacenters. Installation of racks, servers, networking, security & storage equipment; pulling cables, receiving/racking hardware, moving data center equipment. Project management tasks coordinating with stakeholders to deliver on projects. EDNS, storage, and encoding projects.Install and maintain associated IT infrastructure (Network, SAN, Telephony) and CAT6 & fiber cabling for server, network & storage hardware.Installation of common server/networking components (i.e. memory, hard drives, network & host bus adapters, SFP’s, line cards, etc…)Monitor, track and report the consumption of rack space and electrical power at the PDU, RDC and in-cabinet power strips. Communicate requirements and coordinate addition of electrical power & receptacles necessary to support new equipment installations. Coordinate data center up-keep/installation activities with external electrical, data cabling, HVAC, technical & cleaning vendors.Manage and maintain accurate records of in-stock hardware & peripherals using Altiris Asset Management software. Perform goods receipt and asset tagging of received equipment utilizing SAP.Serve as primary contact for all onsite activities. Schedule and coordinate the implementation and maintenance of datacenter / technical space critical facility infrastructure (power, cooling) systems and subsystems. Schedule and coordinate the move /add/change (m/A/C) of computing elements (server, storage & network hardware). Coordinate with change management, business clients, application support and other operations personnel. Interface with clients, vendors/contractors, application support and technical subject matter experts. Engage in restoral efforts to resolve system outages.

Atlanta, Ga, Us

Resolve complex service requests, including but not limited to application setup assistance and provisioning, ownership changes, and other changes to customer accounts using Siebel.Responsible for handling customer calls with a positive problem-solving attitude.Properly document in OSS system call purpose and resolution.Project management of service requests, service orders and any other external systems to complete requests within acceptable service levels.Complete every call with appropriately setting customer expectations for requests including next steps and resolution time frame and notification.Properly code service requests using correct product type and subtype. Utilize online resources such as Cbeyond Online and the knowledgebase to resolve customer troubles.Requests include but are not limited to, DNS changes, Service addition/removal, porting in numbers, package changes, provisioning and activating/removing new lines. Serve as an escalation point for Tier 1 agents needing assistance with complex customer requests.Actively participate in training classes for new products and services. Consult supervisor as needed for problem/complex request resolutions.May also perform additional duties such as; data analysis, project management, reporting. Provide input for OSS improvements, diagnostic tools and process changes.Interact with Technical Support to assist customers with trouble resolution.Maintain ACD availability to answer all incoming customer calls in queue as overflow from Tier 1 care with appropriate opening script, customer identification, Average talk and wrap up time objectives.Maintain consistent monitoring of email and web inquiry queues for customer communication.Job functions required use of Siebel, UltraDNS, Nuestar, and other proprietary software packages.

Atlanta, Ga, Us

to assist with cable management/client configuration and migration related to the addition of a new data center.

Managed all aspects of data center operations including installation of customer equipment.Handled monitoring reporting monthly bandwidth usage via Solarwinds.Helped test and troubleshoot new PC hardware configurations.Installed switches, routers, and other networking gear.Managed tickets using Issuetrack, including escalations to the appropriate engineers. Crimped and ran cables, relocated and installed new racks.Handled DNS change requests using Incognito.Resolved issues and repaired servers (replace hard drives, replace bad sticks of RAM, etc.).Managed tape backups and backup jobs; cataloged data storage media files and libraries.

Supported inbound calls from DISH NETWORK Residential, Commercial, Multi-Dwelling Unit, and SMATV dealers through the Retail Services Hot Line and via E-mail correspondence.* Followed established procedures to support the inbound calls, emails and faxes from retail dealers.* This position required answering questions regarding commissions, activations of dealer showroom accounts, The DISH NETWORK Retailer Website, business rules, and also required assisting the national accounts team.* Involved with: Dealer escalations, agent emails, promotional crediting, rebate support, access card fulfillment, guiding dealers through web-training of dealer website, canceling point-of-sale orders, outbound call support for projects, new dealer application questions, and dealer website testing.*

Education record

Education record