Jonathan Sanchez Email & Phone Number

Metro Manila

 Managed the daily health check report and do the necessary action needed Provided updates on Daily Operations Call Provided Continuous Services Improvement CSI Created documentation on new issues encountered and cascade to team members Ensured that assigned incident tickets are resolved within the Service Level Agreement (SLA) Ensured incident and.

Philippines

Office 365, Exchange 2010 & Skype 2016  Manage the daily health check report and do the necessary action needed. Provide updates on Daily Operations Call.  Provide Continues Services Improvement CSI. Create documentation on new issue encountered and cascade to team members.  Ensure that assigned incident tickets are resolved within the Service Level.

Gateway Tower II, Araneta Center, Cubao, Quezon City

Exchange 2010, Office365, Symantec MessageLab & Enterprise Vault Manage the daily health check report and do the necessary action needed. Provide Continues Services Improvement CSI & Identify Risk across all towers. Manage & facilitate especial request from Auditors & legal department of the client. Ensure that SCOM Alert for Exchange are priorities.

Cybergate Tower II, Robinsons Pioneer

Project: Desktop Optimization Program - Release ManagementAPAC Region Sub Lead Role Facilitates meetings with Onshore counterparts and provide overall updates. Ensures targets are reached on or before proposed deadlines.  Review the report of the team before publishing. Ensures accuracy and completeness of daily schedule of the team. Manage the team’s.

Global One Eastwood Libis Quezon City

• Maintains data integrity and ensure workstation security is in accordance with standards and best practices.Updates Incident Management tickets status information (e.g. case notes or work info).Performs or assists.
• New Project Build-out Support
• Transition Support
• User and Group Account Management (Creation/Modification)
• Daily Network Preventive Maintenance (Core & switch device) – ISO27001
• Node conversion, sticky port configuration, configuration of cisco switch for the data center

Two And Three World Square, 22 Upper Mckinley Road, Mckinley Hill Town Center, F

• Responsible for Technical Content of the Incident Management Services. Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.Good awareness of the.
• Troubleshooting of OS related problems
• User and Group Account Management (Creation/Modification)
• Remote Access Administrators
• Disk Cleanup: Clearing of Cache / Temp files
• System Services (Restarting / Stopping)

Installation, configuration and troubleshooting of PCs, hardware, software, emails, routers.Build windows server 2000, 2003 and 2008 Install security patches and hotfix Working knowledge in operating system like XP Prof., Vista, Ubuntu (Linux), Mac DesktopMaintain TCP/IP and related protocols such as DHCP, POP3, SMTPBasic and advanced troubleshooting and.

Installation, configuration and troubleshooting of PCs, hardware, software, emails, routers.Installed operating system like XP Prof., Vista, Ubuntu (Linux) Build Windows server 2003 include security patching.Maintain TCP/IP and related protocols such as DHCP, POP3, SMTPBasic and advanced troubleshooting and problem solving.Facilitate the share360.

Facilitate the monthly Executive Report of Corporate Planning Department which presented to the Top Management Team (TMT).Facilitate the Creation and Extension of Materials, Vendors and Plants in SAP Module – Enterprise Asset Management (EAM) for Purchasing Department.Knowledgeable in Warehouse Management, Plant Maintenance, ISU (Billing Schedule). Massive.

Conduct an audit on systems and procedures of operation activities.Review Policies and Procedures of the company.Information research and data analysis in SAP Application.Evaluates and recommend corrective measure on any activity under audit.Observed in the performance of Inventory taking at Main Warehouse and Satellite Warehouse, Give necessary.