Collaborate with Solution Sales and Customer to understand business requirementsDesign, deploy and implement security strategies, policies, and procedures for the Customer EnvironmentImplement and manage identity and access solutions using Azure Active DirectoryDeploy and manage vulnerability assessment and SIEM solutions like Microsoft Sentinel and Microsoft PurviewDeploy and manage Mobile Device Management and Mobile Application Management (Microsoft Intune and Microsoft Defender for Endpoint)Implement and manage data protection solutions like Azure Information Protection and Microsoft 365 Data Loss PreventionDesign and deploy secure architecture for cloud and on-premises environmentsProposes security solutions and updates based on compliance needsCreates technical documentation for security configurations.Work with Project Managers to find the best solution for each project.Scope and gather customers' security requirements and provide tailored solutionsDeliver Proof-of-Concepts (POC) activities to demonstrate the value and effectiveness of the security products and servicesContinuous upskilling on the latest cybersecurity technologies and get certified by the vendors and organizations that Noventiq is partnered withShowcase our platforms to clients with engaging demos and presentationsImplement and improve platforms for clients, provide support and solutions, offer consulting services, prepare quotes, and manage projects within the company's standards and goalsReview the delivery plan with Project Managers, review the scope of the proposal, deliver and be engaged.

L2 Application Support Lead  Review and assume responsibility for performance metrics and service level agreements. Ensures all critical and major events are resolved within SLA requirements. Ensures that all working groups are properly engaged to resolve incidents within SLA. Ensures seamless day to day operations.  Manage deliverables according to the plan. Recruit project staff. Provide regular updates to upper management. Clearly measure individual performance and contributions towards the success of the project and ensure a rewarding system that is set to felicitate the achievers. Open for feedback from team members and convey a positive message to the team members as and when applicable. Create a sense of bonding between team members that would result in a team work rather than individual contribution which may not synchronize well with the output of other individual outputs. Review and give individual feedback to improve the skills of the team members so that performance of the project improves overall. Lead the team members to perform their roles efficiently so that the project goals are achieved.Service Transition Lead  Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists. Ensures that Projects are properly transitioned to Support Teams. Ensures that Documents, Tools, Access/Accounts, Knowledge transfer are provided to support teams before full project turnover. Making sure that SLA’s are properly set in line with the Tier of the application to achieve client’s expectations. Ensures that communication plan / escalation matrix is well established before project turnover to attain minimal turnaround time in such concerns or issues.

Worked side by side with the Program Manager for a Telco engagement worth over $10M (i.e. Managed Services – L2 Support), performing data analysis and drafting tactical strategies for daily operations management like ticket handling & scrubbing, issue troubleshooting which resulted to an average of 97% quality score across 80+ FTEs and 85+ core telco business applications, yearly. Also involved in drafting operations strategy aligned to the client's business goals and industry's best practices as part of renewal bidding and proposal. Functioned as Technical Lead for multiple streams, performing daily operations, ensuring SLA targets are met such as but not limited to: system availability & performance, ticket restoration, resolution quality, to name a few. Also, initiated process streamlining & automations, leading to at least 40% ticket reduction and at least 25% efficiency increase, monthly. Functioned as Service Transition Lead, successfully oversaw the transition of and accepted at least 85+ core telco business applications in production from previous vendor to HCL Tech at the beginning of the contract. Also ensured proper planning is performed in transitioning new applications and/or application enhancements into production for support. This includes support assessment and estimation (i.e. tiering and sizing), operational readiness, support documentation, and acceptance checklists, to name a few.

Perform regular monitoring of end to end transactions happening in the applications / systems.o Health check of the application processeso Health check of all interfaces (External and Internal)• Respond immediately to all customer emails and phone calls. Provide periodic updates until Incident has been resolved.• Responds to alerts generated for any point of failure within the client solution.• Monitors/troubleshoot custom application and data related issues using SQL, job servers, linux system to ensure all transactions from the customers are received and delivered on time Update/Create bash shell and sql scripts as needed.• Resolves all critical and major events within SLA requirements• Resolves or engages others to resolve all incidents within SLA• Review and assume responsibility for performance metrics and service level agreements.

Perform regular monitoring of end to end transactions happening in the applications / systems.o Health check of the application processeso Health check of all interfaces (External and Internal)• Respond immediately to all customer emails and phone calls. Provide periodic updates until Incident has been resolved.• Responds to alerts generated for any point of failure within the client solution.• Monitors/troubleshoot custom application and data related issues using SQL, job servers, linux system to ensure all transactions from the customers are received and delivered on time Update/Create bash shell and sql scripts as needed.• Resolves all critical and major events within SLA requirements• Resolves or engages others to resolve all incidents within SLA• Review and assume responsibility for performance metrics and service level agreements.

Perform regular monitoring of end to end transactions happening in the applications / systems.o Health check of the application processeso Health check of all interfaces (External and Internal)o Monitor planned maintenance activities• Consolidate and Report Changes Request Form for any Changes in Production Environment• Consolidate and Report preventive and corrective maintenance activities• Consolidate and Report capacity planning• Report SLA/KPIs maintenance (measurement, analysis and reporting)• Respond immediately to all customer emails and phone calls. Provide periodic updates until Incident has been resolved.• Responds to alerts generated for any point of failure within the client solution.• Monitors/troubleshoot custom application and data related issues using SQL, job servers, linux system to ensure all transactions from the customers are received and delivered on time Update/Create bash shell and sql scripts as needed.• Resolves all critical and major events within SLA requirements• Resolves or engages others to resolve all incidents within SLA• Oversee the on boarding of new clients through an infrastructure of both internal and external contacts.• Review and assume responsibility for performance metrics and service level agreements.• Communicate directly with international clients and vendors to coordinate client testing and support.