- Prospecting high quality brokers to join the Directly Authorised propositions.- Conducting initial meetings with potential firms to establish new members to the DA Mortgage Club.- Supporting and guiding new members on the submission of business and systems.- Building and maintaining close working relationships with all broker firms to ensure they are up-to-date with the services on offer.- Promotion and support of specific marketing exercises and promotions as directed by Head of Sales- Identification of business development opportunities to increase sales nationally.- Provision of timely reports detailing the result of activity.- Working closely with Broker Support Team to share information about broker firms with a view to securing increased sales.- Carrying out ad hoc tasks as may be delegated by line management as required by the business.- Ensuring all behaviour reflects high standards in line with FCA regulation on Consumer Duty to achieve positive customer outcomes.

• Maintaining and developing business relationships with intermediary firms to increase both the quantity and quality of enquiries and applications• Building relationships with new intermediaries not previously used by the Society.• Ensuring the Society’s products are front-of-mind via online presentations, emails and telephone/online meetings.• Assessing pre-application enquiries received, ensuring all solutions are effectively explored.• Areas/products assistance given on include Residential, BTL, Holiday let, complex and alternative bridging solutions.• Assistance with initial onboarding and training of new intermediaries • Pro-actively tracking enquires and support the intermediary through the submission process• Working closely with the Underwriting teams to ensure that cases are handled smoothly through the application process.• Monitoring of the online portal for new business submissions for business quality and packaging• Assistance with staff training and 2nd line checks• Accurate reporting of business via tracking spreadsheets and the CRM system• Assisting the direct sales and member services teams where coverage is required• Work on the improvement of systems and feedback of ideas for process improvements

Responsible for the sourcing and processing of Commercial & Bridging deals for both new and existing clients. The first point of contact for our Introducing Brokers and Lenders with main responsibilities including; • Arranging & Administering Commercial Mortgages & Bridging Loans for new and existing clients – liaising with clients throughout• Complying with Regulatory and Anti Money Laundering requirements • Building solid rapports with Clients, Introducing Brokers and Lenders• Managing and building on existing Broker/ Lender relationships• Ensuring all client data is accurately entered and managed within the company’s CRM system

• Agreeing personal contributions to the Branch plan and the Home Solutions Area plan, to exploit local mortgage market knowledge and intelligence • Performing regulated meetings with customers, providing accurate advice in our range of regulated products, applying expert knowledge• Proactively managing the customer experience from application to completion, ensuring customers receive exceptional service at all stages • Influencing network and specialist colleagues, to ensure the delivery of consistently high standards of ‘seamless’ customer service across all branch and specialist propositions • Identifying broader opportunities and referring them to the most appropriate network or specialist colleague to ensure the branch achieves its overall goals

• Generate quality commercial mortgage loan applications through our network of key partners, packagers and brokers in line with business targets• Work closely with the Business Development Manager and National Key Relationship Manager, following up on any leads for new business• Take inbound calls on new loan scenarios, assisting the Intermediary with loan structuring and product selection• Develop and maintain close and regular contact with packagers, brokers and clients ensuring communication of requirements to and from all parties are both clear and unambiguous• Perform an initial review on all incoming applications to ensure adherence to product offerings, accuracy, completeness and compliance with criteria • Prepare the loan file for Underwriting for conditional offer• Update loan status as required on the company’s databases and systems, maximising the systems capability and using it both as a task prompt and as an audit trail• Assist the Intermediary with any questions the borrower may have with the terms/pricing/structure of the loan conditional offer• Provide regular updates to the Sales Manager on the progress of pipeline cases• Follow up and track Conditional Offers through to completion assisting Operations where required • Achieve the monthly individual and company completion targets• Ensure the packager, broker and client receives a ‘best in class’ service every time• Work closely with the operations team to ensure transparency of mortgage cases, working together to find the best solution for the packager, broker, borrower and company• Work closely with underwriting and real estate to ensure InterBay originates and maintains a quality loan portfolio• Consistenly met/exceeded set targets

Mortgage Intelligence – Mortgage Network Broker Desk ConsultantMay 2012 – present Job Summary • Provide accurate solutions to complex mortgage cases from our members• Work to increase business levels across all network members• Cross sell the company’s products at every opportunity • Build strong relationships with network members and lender key contacts• Work closely with the field based staff in order to meet monthly targets • Promote company exclusive products and marketing materials and report back feedback on these• Attend company conferences and road shows in order to help build the company brand• Assist in the addition of new members to the network and pro actively up sell membership packages in order to increase sales

September 2011 – present; Mortgage Operations Manager at The Mortgage Market UK Ltd – Working within a Santander AgencyResponsibilities• To perform the sale of whole-of-market mortgage, protection and general insurance products. • To manage both the administration and compliance of company sales. • To manage the day to day running of the company’s main office including staff supervision, IT support, website maintenance and diary management. • Managing the implementation and effectiveness of the company’s lead sources; including advertising and working with other members of the team to identify potential sales from walk-ins and telephone enquires. Achievements• Creating a new and successful client management and compliance plan. Has resulted in an effective and efficient overall mortgage management cycle. • Implementation and management of company marketing campaigns which have resulted in dramatic increases in company sales.

Responsibilities• To develop the sale of whole-of-market mortgages and insurances to both an existing and a new client base.• To generate new sales enquiries through the marketing of The Mortgage Market brand, including lead generation and building introducer relationships.• To build relationships with clients whilst carrying out comprehensive fact finds in order to ensure maximum sales opportunities for mortgage and protection products.Achievements• Expansion of existing client bank and resultant sales at The Mortgage Market through establishing introducer relationships with estate and lettings agents.• Setting up of a separate specialist insurance arm, involving the creation of contracts whereby brokers and agents introduce new clients to the business.

Responsibilities • Developed and delivered sales strategies to grow new and existing business within over 300 clients – 60% existing business, 40% new business generation • Promoted the Paymentshield brand though presentations to intermediaries at round table, network, and company open day events• Built effective and long term relationships with the company’s partners in order to help grow the business• Consistently organised and undertook 15-20 broker meetings a week• Delivered and negotiated high levels of commission buy-out propositions to selected clients• Was given the responsibility of managing a portion of the businesses Mortgage network relationships• Increased business volumes from an average of 50 to 200 insurance cases per month from the intermediary base• Achieved on average 120% to target• One of only three BDM’s to achieve a commission buy-out benchmark set by the board• Top BDM in the sale of rent guarantee’s and insurance products though the Lettings industry – 90% of sales derived from prospecting new business relationships

ResponsibilitiesAccountable for the negotiation and agreement of collateral movements between JP Morgan and roughly 200 OTC bank clients.Reconciliation of client portfolios, including communication with settlements.AchievementsInitiated the transformation of the portfolio reconciliation process across the team. Contributed greatly to the improvement of financial software though intensive testing and putting forward recommendation.Training - e.g. I have initiated and hosted the training of a new email package to a group of 10 team members as part of an organisational migration.

ResponsibilitiesThe selling of Life and Accidental Death insurances to a database of clients. AchievementsConsistently exceeded target of 5 sales a day. Completed intensive sales training programme