- Product lead for an innovative audio/video AI tool, driving design and implementation.- Played a pivotal role as a key decision maker in business matters, contributing to strategic planning and decision-making processes.- Identified and optimized tool process flow, streamlining operations and enhancing efficiency.- Refined tool workflow processes, ensuring seamless functionality and optimal performance.

- Collaborated with internal stakeholders to evaluate, prioritize, and find sustainable business solutions on reoccurring issues.- Assisted IT on projects involving upgrading/replacing hardware and software.- Identified solutions and documented procedural changes for swift issue resolution and future incident handling.- Leveraged critical thinking and problem solving to assist internal end users in implementing best practices and prioritize customer satisfaction.

- Devised tailored solutions aligned with customers' objectives and industry best practices.- Demonstrated problem-solving skills in diagnosing and repairing hardware across diverse device types.- Conducted thorough research to troubleshoot and identify suitable solutions for optimal software utilization.