Onsite engineer

MSP EngineeringFirst level support to all client incoming phone calls. Triage and prioritizing of tasks, troubleshooting of end user issues, and problem solving of various problems. To meet different client needs and provide excellent customer service to all that come in contact with us. Direct “front line” communication between CITS and the client on a daily basis. User management and mailbox management. Completion of several tickets and tasks on a daily basis, varying in complexity.Escalation for tier one engineers• On boarded client’s entire environments• Built procedures and documentation• Worked with MS Server 2000, 2003, 2008, 2012• Citrix diagnostic experience and app publishing• Desktop as a service solution experience• Various backup product experience (and restores)• Complex issues troubleshooting• Firewall/Switch diagnostics and VPN (client and peer-peer) • Vmware/ESX experience• Monitoring solutions experience• Group policy deployment• Active directory experience• MS Exchange 2003, 2007, 2010, 2013, 365 experience (mailbox and server management)• Kaseya experience• Antivirus/software deployment experience (including exclusions)• Mentored and trained tier one engineers for best practices

Managed delivery drivers Blackberry's for synchronizationSet up and maintain 22 computers, including file and printer sharing, network printers, file server with multiple databases and softwarePart of the marketing teamTroubleshoot PC/Server/Printer issuesNow I am just remote email support

Our main vendor was Directv. Set Top Boxes middleware test engineering. We ran test scripts on these STBs with either a remote and written test script, or when i moved up to Stres Racks we used bash/expect scripts.Stress Rack engineer, maintain and setup mutliple systems1st Level Triage - Daily reports and issue management,Triage of vendors, categorizing bugs using a JIRA systemEngineered Solutions to various problems that would come up

In store computer tech lead (managed 5-7 employees directly)In-home technician, helped create the FireDog brandSales trainer, and supervisor for technology areaSkillsA+ Certified and Net+ Certified10+ Years of Information Technology ExperienceMicrosoft Software (OS or other)-from Office to Visio to Server 2003Typing Speed and Accuracy (60 words per minute)C Programming, some HTML, some scripting experience (Bash, and Expect)

Owner of the business with three partnersInstallation, repair, troubleshooting, networking and all aspects of computer related problems

Use vxml, and Edifty platforms to create IVR systems Financial Fusion - QA tester for banking applications