• Successfully implemented indirect and direct/hands-on problem-solving for the production line while also increasing inventory loss awareness.• Using good relationship building and team management to open and keep communication with various production stages. By applying these process improvements, the company saved ~5-15% cost savings from unnecessary losses.• Successfully took over responsibilities and overcame inherited discrepancies and communication issues that were a hindrance in communication and efficiency on the production line, such as suspicion, incorrect or out-of-date parts, invalid supply line vendors, grabbing parts with no communication or documentation, and inaccurate building materials lists.• Troubleshot and fixed many inefficient business strategies involving the parts ordering & ETA processes that were previously in place. Encountering and overcoming a variety of challenges to this objective including, but not limited to, incorrect shipping updates, poor vendor communication, lost packages showing as delivered, internal communication delays, and uncertainty in the current supply chain• Anticipated and adapted scheduling to various part shortages and lead time issues using analytical skills and business strategy to keep production moving• Able to utilize industry contacts and partnerships to overcome unforeseen challenges. As in the case when our gearbox reducer vendor stopped making our custom gearboxes, I was able to utilize the network of partnerships to locate a fantastic replacement for that vendor that could replace current and previous versions of the reducer, allowing us to sell old part replacements as well as build on new machines; saving tens of thousands of dollars in lost sales and redesign needs.• Overcame significant restrictions on orders based on stock and billing demands to be still able to have production build machines in a reasonable manner

- Successfully began Parts Ordering responsibilities and overcome any discrepancy or communication issues that can hinder the ordering process such as incorrect or out-of-date parts.- Provide great Customer Service to customers and high-quality follow-up service. - Adjust technician timesheets and punches when needed.- Provide indirect & direct training assistance to new and temporary employees. Encouraging educated decision-making with open communication when encountering challenges.- Perform quarterly vendor and manufacturer returns that may be located either on technician vans or within the warehouse itself. - Dispatching of technicians in a way that is good for both the technician and customer demand- Perform Monthly Inventory counts, addressing inventory shortages or increases that involve, but are not limited to, addressing, and researching each overage or shortage to ensure the accuracy of the report by comparing data across all systems and item history- Put together Weekly van nonstock reviews and advise technicians of non-stock items in the best, or most efficient way possible at that time- Troubleshooting Parts Ordering & ETA’s, encountering and overcoming a variety of challenges to this objective including, but not limited to, incorrect shipping updates, misdelivered and lost packages showing as delivered, general delays, and uncertainty in the supply chain generally in the year 2021 & 2022- Assist warranty department in the collection, documentation, acquisition, shipping, and Warranty Parts. Successfully communicating with the technicians to assist in data updates, or when any part is needed that is not in the warranty section to adequately advise the warranty department of its status.- Successfully took over the creation of service estimates when unexpectedly called upon to do so. Using data collection and part information from vendors, technicians, and manufacturers to provide accurate and timely estimates to the customer.

- Was part of a team that was able to reduce fee’s approximately 89% over the course of the last year utilizing the CieTrade system as well as continuously improving our processes- Developed proficiency and experience with electronic systems Papersolve, RETI, RMT, and cieTrade systems through daily use- Monitor and maintained shipment status via the computer system.- Initiate traces with carriers and railroads for proof of deliveries when needed.- Provide timely and accurate information to incoming customer order status and product knowledge requests.- Frequent communication with supervisors and export team about any discrepancies or missing data on BL/LOI paperwork.- Ensure accurate information is transferred from RMT & RETI systems into export documentations.- Communicate and coordinate problem-solving efforts between freight forwards, steamship lines, domestic and export shipping teams, as well as with material recovery facilities or 3rd party clientele.- Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.- Research and review current technological and material processes to increase efficiency and adapt to any necessary changes in a highly variable market

- Added revenue and value through acquisition of contracts (up to $25,000) via the BidBuy system, including researching optimal departments for contract pursuit - Successfully completed simultaneous multiple responsibilities, buy/purchaser, analyst, and merchandiser for both contract and retail goods - Successfully managed inventory levels and costs for the entire business - Successfully managed all materials handling processes; including shipping, planning, scheduling, dispatching and assembly of goods - Ensured five-star service to all customers from all employees - Successfully coordinated multifaceted deliveries across numerous suppliers, stops, and final destinations

- Successfully used data analysis to predict ETA’s, locations, and foreseeable challenge - Successfully resolved monetary and logistical issues through coordinating and communicating with dispatchers, carriers and drivers - Achieved success over challenges through proper combination of customer service, communication and creative thinking - Successfully established Bills of Lading with customers establishing pickup, delivery and freight expectations - Mid-shift Tracking and Troubleshooting - Locate any potential challenges to shipments before they arise - Communicate any issues that arise to relevant sales person and dispatcher - Resolve any issues through troubleshooting the problems presented - Act within judgement and authority granted to coordinate solutions between salespeople, customers, dispatchers, 3rd parties, and any other relevant party that can assist in resolution - Manage expectations of both salespersons and customers while working to bring situation to a satisfactory resolution- Work with 3rd party permit companies to resolve any issues arising at the Canadian border- Communicating status updates to all levels of the company- Confirming any information requests from emails- Assist in resolving any BOL or paperwork issues on shipments- Assist claims department with needed information

- Successfully managed and controlled inventory through analysis, including but not limited to seasonal forecasting adjustments, audits, theft prevention and product management- Successfully managed personnel including hiring, placement, engagement, annual reviews and seasonal reassignments- Maximized merchandise sales through product selection, display techniques and customer psychology- Successfully and efficiently maximized sales to departmental payroll ratio through proper employee scheduling and seasonal part-time prediction- Purchasing Management * Determine demand levels projected for each section of department and adjust orders to meet demand while minimizing overflow and waste * Balance demand vs waste probability on popular perishable goods vs maintaining item variety- Inventory Management * Run a daily inventory on rotating sections to keep atop of inventory * Use inventory data along with seasonal and regular demand projections to prevent loss or shortage * Maintain a monthly audit to ensure accurate numbers in high loss risk areas- Merchandising* Follow quarterly changes in Plan-O-Gram designs of home office * Adjust Plan-O-Grams as needed based on unforeseen limits or circumstance* Know your local market and seasonal expectations to maximize end cap sales effectiveness* Ensure a neat and orderly stock area to increase sales probabilities- Ensure yearly payroll to sales ratio targets were met- Train employees properly to provide nothing short of 5-star customer service- Make sure employees are trained in qualifying customers properly to get them what they need- Maintain Material Safety Data Sheets (MSDS) on any dangerous materials and resolve any spills of these products accordingly- Follow strict safety guidelines to minimize risk to both customers and employees