Design, develop, and implement an IT help desk ticketing system. Ensure all IT help desk requests are handled in a timely manner. Identify areas of needed improvement and suggest new workflows and/or policy changes to support these improvements. Serve as project manager for the automation and implementation of numerous business systems for billing, time management, and

Business analyst, customer experience management, Technology Consulting, Project Management, and Data Analysis.

Serve as project manager for oracle to sql database migration of 31 million immunization records, 2.1 million patient demographic records, and 49 million inventory transaction files.Build new system infrastructure to support a fully functioning and easy to navigate UI, as well as support electronic data exchange utilizing Health Language Seven (HL7) format.Defined testing requirements, wrote test cases, and coordinated testing, programming and support.Oversaw application updates, OS and hardware updates, patch remediation, and audit lockdowns.Conducted needs assessment surveys to indicate areas of needed improvement or problems.Develop stringent business rules to ensure data integrity and safety.Develop various applications for user enrollment, marketing and communications, and training.Develop algorithms to identify possible data inconsistencies, including: possible duplicated patients, possible duplicated vaccinations, etc.Serve as a leader and developer on Agency's meaningful use committee. Manage the Meaningful Use attestations pertaining to the Immunization Information System.Manage analytical staff of up to 9, including help desk analysts, data quality analysts, reporting analysts, and interoperability analysts.

Responsible for extracting data to analyze health care expenditures for ad-hoc reporting based on customer requests.Present data in various formats as requested by customers, including excel pivot tables, powerpoint, and interactive pdf documents.Defined testing requirements, wrote test cases, and coordinated testing for a new Health Data Management System (HDMS).Conducted routine data warehousing projects (SQL), including monthly ETL and QA analysis to add all health claims from the previous month into the data warehouse for reporting purposes.Scripted reports in SQL to pull requested information; utilized SAS and SAP Crystal Reports to automate reports requested on a monthly basis.

Managed multiple contracts through CMS, IHI, AHA, and other national organizations, ensuring all deliverables were completed and submitted successfully. Designed and managed Access-based database for entry of quality improvement surveys as required by CMS.Planned and organized the Arkansas Foundation for Medical Care's Quality Conference.

Oversaw all aspects of cost and time estimation, budgeting, P&L, Inventory Control, statements of work, project planning and scheduling, and resource allocation. Reengineered policies and procedures for inventory control and ordering, successfully reducing expenditures by 39% and increasing profits by 42%.Recruited, interviewed, and hired staff of 11 pharmacy technicians.Trained and coached new employees on policies and procedures to ensure all state and federal laws were followed.