Jonathan Scoggins Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, AZ

• Served as a case manager for FMLA (Family and Medical Leave Act) and ADAAA (American with Disabilities Act Amendments Act). Acted as a subject matter expert in FMLA and ADA compliance for business partners in retail.
• Managed 250-300 cases of leave and disability accommodation at a time while maintaining FMLA and ADA compliance as well as adherence to company policy.
• Conducted difficult conversations with employees balancing compassion and professionalism, including: placing associates on leave, separating employees, and denying unreasonable and ineffective accommodation requests.
• Served as primary point of contact for the ADAAA interactive process for associates and the business resulting in successful accommodation and reduced lawsuit risk.
• Worked with Information Systems associates and contractors to maintain, document and back up Leave and Disability administration case management system to improve efficiency and ensure stability.
• Wrote case management letters and templates ensuring compliance with FMLA and ADAAA Law as well as company policy promoting consistency and compliance.

• Provided excellent Employee Benefits Customer Service in person over the phone and by email. Answered questions, resolved problems, and implemented qualified status changes.
• Received HR Success Factor Award for Character.
• Planned and Hosted the annual Benefits Fair with 50 vendors and >50% Employee Participation rate at the Home Office exceeding prior year’s numbers.
• Successfully carried out and maintained compliance for all Qualified Medical Child Support Orders
• Performed SAP systems testing, running reports and ensuring correct annual rates for Medical, Dental and Vision as well as Life Insurance premiums.
• Taught Benefits class for new employees at New Hire Orientation to positively impact employee engagement, retention and morale.

Phoenix, Arizona Area

Served as the administrative assistant to the Vice President of Total Rewards (Compensation & Benefits) and Vice President of HR Connect (Payroll/HRIS), Scheduled meetings for Executives including the Chairman, President and CFO as well as outside counsel despite conflicting time-frames and priorities.Edited, compiled, and produced complex Compensation.

Acted as the front desk receptionist, monitoring nine phone lines and helping walk in customers as well as scheduling appointments.Created and maintained project schedules in Clients & Profits database for the department for each marketing project, insuring strict adherence to deadlines and maintaining team momentum.Produced printing projects for clients.

Received customers’ phone calls and walk-ins, troubleshooting technology questions, and scheduling appointments. Organized the reception, fulfillment, and distribution of multimedia recording orders. Carried out clerical duties including transferring and forwarding calls; managing part-timer time-slips, and logging the rental and check-in/check-out of.