Jonathan Scribner, Pmp, Csm Email & Phone Number

Austin, TX, US

Cupertino, California, US

Responsible for business system analysis for procurement and other supply chain fields. Built strong relationships with global cross-functional teams, software development teams, and stakeholders. Utilized Jira and Wrike to manage and maintain ongoing Agile software development projects for an internal supply chain program. Managed timelines, identify.

Cupertino, California, US

• Develop, manage, and maintain cross-functional relationships and communications with stakeholders, vendors, and partners for multiple concurrent Apple Online Store customer insights programs for Apple’s data analytics.
• Develop and execute project plans to define, sequence, and estimate duration of activities.
• Owner of enhancing and optimizing day-to-day task management, weekly reports, and creation of a Knowledge Base space.
• Ensure expectations were met and projects stayed on track until the end of life cycle.

Cupertino, California, US

• Project Lead in developing the AMR APV Quality Specialist Team from the ground up by developing a new Quality standard Northstar form for global Apple Product Verification teams.
• Created an onboarding process and implemented training to develop Quality Specialist.
• Involved in weekly QRMs to help drive improvements in quality, processes, and procedures.

Cupertino, California, US

• Facilitate weekly meetings with stakeholders to deliver quality issues and trends, completed North Star evaluations, conducted check-ins and 1x1’s, mentor/coached advisors, and delivered roundtables.
• Responsible for delivering internal training, presentations, and mentoring multiple new hire teams.
• Hosted weekly roundtables and mentored EDU, ENT, and ENT Account Security Advisors in NAT
• Manage and control quality for hardware and software related problems and work with Site Support Engineers until full resolution

Cupertino, California, US

• Completed GPS Team Manager backup training
• Conducted weekly team meetings, completed North Star evaluations, conducted check-ins and 1x1’s, mentor/coached advisors
• Ramp Camp: Helped new Advisors transition to WMM from CPU
• Roundtables: Delivered content for Bomgar Screen Sharing and re-installing Mac OS X
• Completed AMCT training. Apple Hardware Certified.Accomplishments: ➢ WMM Muties Award winner for outstanding customer service and excellent performance➢ 3x AppleCare Excellence Award winner for outstanding customer.

Atlanta, Georgia, US

• Identified areas of opportunities within the organization, gathered missing procedural documentation, and created an internal knowledge base space for storing and reviewing troubleshooting documents and procedures.

Redmond, Washington, US

• Created Queue Manager duty and process documents which standardized the duties, functionalities, and processes for all current and future Queue Managers.
• Provided guidance on where to direct management’s focus to improve quality.

Round Rock, Texas, US

• Worked with key stakeholders and SMEs and created, developed, and streamlined a highly efficient and fast pace computer building process for the assembly line.
• Worked closely with QA to monitor and control quality and to implement integrated change control.

Project Management Certification, Project Management

Certificate, Swift For It Professionals I

Computer Software And Media Applications

Associate Of Arts And Sciences (Aas), Java Development