Jonathan Serrano Email & Phone Number

Pasadena, Ca, Us

London, Gb

• Organized and managed multiple teams of consultants to drive effective change management initiatives, execute diverse sets of deliverables across multiple workstreams, and resolve complex business decisions that demanded building a consensus among executive leadership• Collaborated with executive stakeholders in the consumer healthcare industry to evaluate their assets in preparation for company spinoffs, M&A, new product launches, implementing firm services aligned with business outcomes, and developing SOW’s optimized for successful engagements • Aligned senior executives behind long-term business imperatives through thoughtful partnerships and by presenting impactful presentations to communicate best-in-class performance KPI’s, refining roadmaps, and evangelizing the importance of the mission and vision in their organizations• Oversaw all monitoring and staff workstream status reporting for both large-scale client and internal business development pursuit programs, including risk assessments and mitigation planning while acting as the primary point of contact for engagement delivery teams, and relevant client or firm senior leadership • Evaluated enterprise current state and outlined go-to-market strategies for health care organizations to advance data analytics capabilities to support long-term objectives and desired future state outcomes

Madison, Wisconsin, Us

• Advised senior enterprise leadership, data engineers and architects, and support staff on technical framework to efficiently utilize Snowflake, Tableau, and other tools to leverage patient and order data on EPIC Systems • Drove infrastructure reorganization by clearly establishing ownership of tools, domains, and human capital governance• Managed use case evaluations and assessment of pipeline gaps for data ingestion into the data warehouse to define future personnel • Developed implementation strategy and recommendations to support reporting tool resources and growing user base

Renton, Wa, Us

• Designed 3 system-wide data strategy roadmaps then facilitated 2 implementation projects for 2 departments• Collaborated with product teams and forged relationships at multiple levels to drive thoughtful change & buy-in• Oversaw 5 projects to migrate disparate data sources into a single cloud-based warehouse to improve report development by 50%• Programmed development and optimization of Power BI and Tableau reporting processes from 7 service lines

Los Angeles, Ca, Us

• Leads team to implement analytic reporting solutions while building relationships with stakeholders and peers to drive strategic change • Leverages EPIC EHR, Tableau, and SQL to deliver dashboards that empowers consumers with revealing data driven answers, insights, and story-focused visualizations for over 15 projects • Provides specialized, strategic consultation to over 10 operational executives and system wide cross-functional clinical teams • Using novel analytic tools, provided Urgent Care leadership with deep operational insights to identify opportunities to improve patient satisfaction, experience, and physician practices • Attained EPIC Cogito Project Manager Certification and trained on Clarity, Cadence, Caboodle, Ambulatory, Grand Central Prelude, and Professional Billing Data Models to serve multiple service lines within the organization

California, Us

• Analyzed, refined, and built standardized reports from unstructured data for various departments, third party vendors, and peers to complete complex ad hoc requests to 5 Senior Vice Presidents and the CEO• Collaborated with the lead Data Scientist in developing complex SQL queries to clean, extract and transform data with the primary purpose to serve as a cross-functional team member to support successful business strategies at the executive level.

Oakland, California, Us

• Worked in partnership with department managers, data analysts, and registered nurses to design a comprehensive data analysis program to facilitate data architecture, master data management, data quality, and deliverables. • Created SQL queries for program operations and quality indicators to complete all reporting needs through Crystal Reports and advanced Microsoft Excel functions such as VLOOKUP and Pivot Tables

Oakland, California, Us

• Delivered high quality compassionate care to members experiencing difficult and terminal prognoses • Developed SQL tools to extract raw data from Health Connect to systematically identify members to respective clinical trials

Los Angeles, Ca, Us

• Supervised all data collection and monitoring procedures in over 15 Lymphoma clinical research Phase II trials • Instituted enhanced electronic methods to track patient statuses and regulatory compliance of all active and closed trials within the Lymphoma research team; significantly improving integrity and organization of time-sensitive study data

Los Angeles, Ca, Us

• Oversaw 10+ public and privately funded research projects in critical care medicine at CHLA and UCLA • Executed 8 research protocols in nationwide, multi-institutional Collaborative Pediatric Critical Care Research Network • Orchestrated the nationally conducted THAPCA (Hypothermia) Trials at the highest enrolling research site amongst 36 centers

• Constructed functional temporary clinics in two rural Mexican towns with volunteer members • Liaison between patients, physicians, and other volunteers during all medical examinations and community interactions

• Managed and prepared lesson plans for Chemistry, Biology, and Physics• Taught Grades 8th through 12th in the Los Angeles Unified School District

Los Angeles, Ca, Us

•Successfully assessed and recruited maximum number of eligible subjects for studies•Administered adolescent neuropsychological tests (e.g. WISC IV and Woodcock Johnson)•Investigated the neural reading network- focusing on the occipitotemporal (OT) cortex with analysis of collected data

Monterey Park, Ca, Us

• Collaborated with Technical Division to develop accurate and streamlined inventory system• Implemented organizational initiatives thereby increasing lab efficiency by 50%• Developed instruction manuals and training protocol for new hires

• Acquired skills in laboratory techniques/procedures and instruments• Performed metallurgical sample preparations• Composed photo documentation for legal proceedings and failure analysis discussion boards

Executive Master Of Business Administration - Mba

Bachelor Of Arts, Biological Sciences