Planning and organizing corporate events, weddings, and cultural events

Built strong relationships with B2B clients, conducting needs assessments and aligning training solutions to business goals.Ensured customer satisfaction by providing tailored recommendations from a broad portfolio of in-person and online solutions.Coordinated content alignment between clients and trainers for bespoke solutions, serving as a key point of communication.Proactively identified upselling opportunities and supported key accounts to drive customer growth and retention.Documented activities in Salesforce CRM, preparing proposals, and ensuring timely follow-ups.Collaborated with cross-functional teams to improve customer experience and operational processes.Contributed to internal projects, including the Public Sector and English Working Groups, enhancing service delivery for specific client segments.

Planning and organizing corporate events, weddings, and cultural events.Monitoring budgets and managing contracts with partners and service providers.Developing creative concepts to attract and retain clients.

Successful execution of multiple projects on time and on or below budget.Managing the install team by communicating,all aspects of the job, setting expectations and monitoring progress.Acting as a liaison between different stakeholders and being responsible for end client satisfaction.Stock control, team building and people management.

Providing customer service and sales support in a fast-paced hospitality environment.Ensuring a positive customer experience through efficient and friendly service.Assisting with food preparation and inventory management.Training new staff and sharing best practices.

Training and onboarding new staff in various departments.Working across service, kitchen, and bar areas as required.Handling cash reconciliation and ensuring adherence to hygiene standards.