Mentor,Brooklyn Route Driver
Brooklyn, New York, United States
- Responsible for setting and tracking new hire KPIs, providing weekly reports to senior managersdetailing individual direct report benchmarks and overall progress relative to colleagues
- Quickly troubleshoot and resolve customer issues with orders, shipping or fulfillment - leading toa 25% increase in NYC customer retention over 5 months (12,000 → 16,000)
- Assisted senior management by screening and interviewing over 20 executive level candidates