Jonathan Sherman

Jonathan Sherman Email and Phone Number

NOC SYSTEM ADMIN at U.S. Coast Guard @ U.S. Coast Guard
Jonathan Sherman's Location
Brentwood, Maryland, United States, United States
Jonathan Sherman's Contact Details

Jonathan Sherman personal email

n/a

Jonathan Sherman phone numbers

About Jonathan Sherman

PROFESSIONAL OBJECTIVEChallenging and responsible position in Network or System Engineering, in which related work experience, education, and specialized training complemented by ambition and commitment to excellence will be fully utilized.Specialties: -EARTH DAY 2008-Volunteer to help plant trees & shrubs, clean neighborhood streets-AT&T/ALLIANCE-Community Involvement Group, January 1997 - January 1998-International Whos Who of Information Technology, 1997 - 1998-NET DAY 96-National Internet Access for Public Schools, October 1996-MCI NETWORK SERVICES - Circle of Excellence 3rd Quarter, 1991

Jonathan Sherman's Current Company Details
U.S. Coast Guard

U.S. Coast Guard

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NOC SYSTEM ADMIN at U.S. Coast Guard
Jonathan Sherman Work Experience Details
  • U.S. Coast Guard
    Noc System Admin
    U.S. Coast Guard Oct 2011 - Present
    Alexandria, Va
    - Responsible for rapid recovery of network outages and the day-to-day network operations at a military/federal government agency's Tier 1 Network Operation Center (NOC).- Troubleshooting LAN, WAN, Remote Access, Router issues for local and remote customers.- Work primarily in CISCO environment mixed with other technologies to include TACLANE, KVH Satellites and Crypto.- Support of both unclassified and classified networks.- Provide rapid recovery of network outages while receiving work direction from the Lead Engineer and Operations Manager.- Ensure proactive monitoring utilizing network monitoring tools such as WhatsUpGold.- Update and resolve outages and maintenance using Service Center ticketing system.- Generate reports as required for review by the Network Operations Manager for assigned outages.- Responsible to understand and ensure compliance for meeting critical Service Level Agreements (SLA).- Perform escalation and additional tasks as directed.
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  • U.S. Court Of Appeals
    Network Engineer
    U.S. Court Of Appeals 2012 - 2013
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  • U.S. Court Of Appeals
    Network Engineer
    U.S. Court Of Appeals 2012 - 2013
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  • Verizon Business
    Maintenance Engineer
    Verizon Business Jan 2007 - May 2009
    -Ability to troubleshoot maintenance tickets. Follow established operational, escalation and technical procedures to ensure minimal customer downtime. Use remote access platforms to troubleshoot circuits. -Provide test results to customers; work with the customer, Telco, customer vendor, and support groups,to resolve circuit issues. -Perform remote testing and operational support with other network locations and carriers to ensure circuit integrity. -Engage the assistance of support groups to solve complex troubleshooting issues. -Escalate troubles as appropriate with carriers and/or foreign administration, to effect a timely restoral of customer service. Initiate dispatch of technicians to assist with fault isolation of service. -Ability to fault isolate failures and take appropriate action. Knowledge of transmission theory. Proficiency with required database systems. -Possess proficiency in using remote testing platforms,understanding of digital cross connect equipment,knowledge of test equipment and customer premise equipment.
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  • Verizon Business
    Network Support Engineer
    Verizon Business Feb 2005 - Jan 2007
    -Provide network support and the monitoring of WorldComs high-speed internet customers (56k, frame relay, T1) -Working knowledge of critical applications required by support such as HP Openview, ETMS, and various UNIX scripts -Responsible for keeping customers informed and up to date on open tickets within team and individual ticket queues. -Able to work with both internal and external groups,telephone companies and equipment vendors to resolve customer issues.
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  • Modis
    Network Engineer
    Modis Oct 2004 - Dec 2004
    -Primary responsibility to perform end-to-end physical and/or logical trouble isolation on customer digital data network. -Utilize network performance monitoring and test equipment to identify and correct impairments on the MCI Data Network. -Interface with customer service centers, network management centers, MCI Operations groups, LECS, account teams and customers to facilitate isolation and repair of data services with established objectives. -Basic theory of testing voice, data, point-to-point and frame-relay circuits.
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  • Modis
    Implementation Engineer
    Modis Oct 2003 - Oct 2004
    -Turn up new sites on 14,000 node network; conduct physical layer testing. -Solid knowledge of install principals of Cisco routers and Cisco switches. Basic knowledge of TCP/IP and network troubleshooting. -Familiar with remote support of physical circuit installation and physical circuit testing. -Interface with end customers, field technicians, and internal provisioning groups to identify and resolve network outages.
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Jonathan Sherman Skills

Network Administration Computer Network Operations Lan Wan Wan Ethernet Routers Ip Vpn Tcp/ip Data Center Telecommunications Networking Frame Relay Unified Communications Troubleshooting Unix Windows Network Security Bgp Cisco Routers Cisco Technologies

Jonathan Sherman Education Details

Frequently Asked Questions about Jonathan Sherman

What company does Jonathan Sherman work for?

Jonathan Sherman works for U.s. Coast Guard

What is Jonathan Sherman's role at the current company?

Jonathan Sherman's current role is NOC SYSTEM ADMIN at U.S. Coast Guard.

What is Jonathan Sherman's email address?

Jonathan Sherman's email address is jo****@****ail.com

What is Jonathan Sherman's direct phone number?

Jonathan Sherman's direct phone number is +130146*****

What schools did Jonathan Sherman attend?

Jonathan Sherman attended Rhode Island College, Hope High School.

What skills is Jonathan Sherman known for?

Jonathan Sherman has skills like Network Administration, Computer Network Operations, Lan Wan, Wan, Ethernet, Routers, Ip, Vpn, Tcp/ip, Data Center, Telecommunications, Networking.

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