Jonathan Shi Email & Phone Number

Beijing City, China

Sunking tech, ABB semiconductor agent, sales to State Grid, Express train, Military etc, as Quality and tech support manager, trouble shooting application issues in the field. Other resell products QA and Tech support. Yearly best employee.Eaton Santak, As new acquired local company in low end products by Eaton, as senior technical engineer, as the member of global product launch, edit service manual, fulfill training to China and international engineer, set up Beijing training center as trainer, set up the new product engineer team in China, collect QA or R&D issues from factory, edit and published in FSB format all over the world. Manage the call back issues with China team. As fireman go to on site to fix customer, set up the right solution for a Military application, make the Eaton as the only one UPS that can take their special load. Sat at Call center seat, handle Santak, Powerware, Eaton UPS as same time, shoot off the high complain cases within half year. G20 Beijing meeting support, get Beijing government officer impressed with my right solution, that the other competitor can not.uni-cloud, as UPS specialist, respond Eaton 400KVA, Schneider 400KVA, Emerson 400KVA UPS running issues, identified 3 kind the risks, shot off one by one. Then assigned as all facility maintenance specialist, maintain all the devices in well running, set up new policy, audit each vendor's maintenance activity.

Shanghai City, China

2007-2009 Riello Asia, as country technical operation leader, part of Asia issue support. Mainly in channel support, help sales team win the big project in ship manufacture, Riello brand, make company financial independent. QA and field issue support, tech team build up. After boss replaced, most team member left company, I quit too.2005-2007 promoted from Hanzhou, respond Eaton Powerware and Switchtec technical operation. Relocate engineer stations, refresh the engineers, best meet the customer cities, cut down cost, customer satisfied, engineer satisfied. Set up low end product channel service support structure, support 100M sales out revenue in the year. Involve U.S. tech resource into China operation, shoot high complained issues off quick and effect. Combine two company service team work as one team.After new boss coming, I am upset for arrangement, then quit, all the other function director quit one by one too.

Hangzhou City, China

1, Service team management, include two company, 10 field service engineer, 7 repair technicians, 7 logistic members, 2 management member. 2, In house repair team upgrade. including new decoration, work bench upgrade, process change, work load indicator, 6 sigma report for work load, agent pushing for win-win solution, get 4 times service revenue income in one year.3, Technical issue management.5, Service revenue generate, in-house 200% increase, win the field service contract bidding, 1M income.6, Key accout support.

Beijing City, China

2000-2001, DC tech engineer, ISO9000 internal auditor1, New accquired Advance(U.K. company) product tech-support engineer.2, Symmetra, modula designed UPS tech-support engineer3, ISO 9000 certificate coordinator, internal auditor.2001-2002, Dispatch center team leader.1, APC field service dispatch2, 3rd party serivce dispatch3, dispatch team daily management and issue shoot off.4, 3rd party replace project manager2002-2003 Sales manager for new launched DC network power supply.1, Old product and market sustainable support.2, New launched product sales management.3, Key account support for Haiwei project.4, Field issues handle.Achievement:1, Maintain the old customer, market, especially service into APC platform, repairing go to Suzhou factory and tech-support, sales request go to Beijing, instead of Shanghai.2, Develop 1 channel for batch sales out or integrate system, call out directly for APC brand in China, sale out to ICBC successfully, I got the No.1 to sale out the new product.3, Coordinate with U.S. team, support Huawei project, provide the demo unit on time.4, Daily tech issues answer and handling, maintain a fast effective respond time.5, U.K. factory training to transfer knowledge and skill to China.

Beijing City, China

1, Responsible for DC Power installation, commissioning, repairing, maintenance, go over all the China province2, Project member and manager for China Unicom(Tianjin) 16 sites DC Power System Engineering, which include battery, rack, cable running, Neutral and Earth system, get full knowledge and experience for this industry.3, Tech-support for key account, Motorola customers4, ISO9000 certificate member.Achievement:1, Been to all over China province, 100% fixed rate, no matter internal general work, or system integrate project. Best employee award. The most difficult cases: The longest: After 36 hours train, then sit in the simple bus, takes another 36 to the mountain city Chenduo, near Tibet, the other enginee rs fear to go there. The coldest: Repair 6 unit in 6 remote places within one week with customer, it is in North China Halaer in Dec., the temperature is under -20 degree centigrade. The most briliant: R&D team face trouble for almost 2 months, after I been to the site, I spent half an hour, find the root cause, fixed the issue for Monitoring system. The most challenge: Zhongwei, the Fiber path key site to West China, powered by Solar, DC power as designed, but need to define the whold system interact activity on site. I stand up and connect the monitor system into DC power, makes the system works under demand successfully. The most dangerous: The fire accident handle, the flood coming after repair, dark in the raining midnight , step down from hill that surounding with trees without any light. Field tech activity: So many "Swap" service in midnight, with the customer load keep running.2, China Unicom integrated installation and commissioning project in Tianjin Province.Build up 16 local telecom sites that invest from Sprint U.S., work with U.S. professors, fulfill the installation and commissioning successfully.3, Motorola sites for repairing and tech-support.4, ISO9000 certificate

Bachelor Of Technology (B.Tech.), Applied Physics

Activities and Societies: Year 1990, silver medal of 'University volleyball match' as 6 main member, represent Grade one Student. 2 years.

Interesting Group, Player For Health

Activities and Societies: Organize match Better player