Jonathan Shilling Email and Phone Number

Migration of servers from 2012 to 2016/2019/2022 depending upon application requirements.Decommissioning of 2008/2012 Windows servers. Build out of new 2019/2022 Windows servers.Patch remediation. Active Directory Management.Group Policy Management.Build out and management of True Sight Server Automation (TSSA) package management tool.Window DNS management for DNS servers in three affiliates. On-call Windows server support spanning three affiliates, over three time zones.Management of certificate authority servers. Issue internal certificates for Windows, Linux and website usage.

Initially hired as Linux Administrator, to support the NVE Linux environment.Updated firmware on more than 100 Dell Linux servers, clearing several hardware related issues, and improving performance on multiple databases in the Linux environment.Performed patching on Redhat Linux servers using Redhat satellite servers and scripts.Was initial engineer for NVE on deploying TSSA to support Linux Patching.Reassigned to Windows environment to deploy TSSA and support the Windows server environment.Performed Licensing and patching of Windows servers in the DMS (CIP) environment, bringing multiple servers to current patch status at that time.

Contracted to decommission Windows 2003/2008 servers in NVE environment due to EOL of systems.Wrote initial decommission documentation.Submitted tickets and work orders to provision new 2016/2019 servers to replace aged 2003/2008 servers.

• Support of Iron Port Email gateways.• Support of TripWire monitoring• Active Directory support for multiple domains running Windows 2008, 2008R2, 2012 2012R2 and 2016 Servers• Support of Active Directory Server 2008R2 domain controllers• Support of Active Directory Server 2012 and 2012R2 domain controllers• Support of Active Directory Server 2016 domain controllers.• Creation and deployment of Group Policy objects• Problem resolution of PCI compliance issues.• Problem resolution of WMI availability issues.• Creation of PowerShell scripts.• Monitoring of Splunk logs• Handled tickets in Jira and FrontRange ticket systems• Upgraded server application software for support of business.

Systems Support Specialist, supporting Linux servers and deploying and supporting proprietary Docker based application software throughout the Americas. Instrumental in developing new Omni-Glo display for TCS. Perform QA for Gaming Floor Live (GFL) in the Americas. Install, setup and maintain Docker based application suite for GFL deployments. Designed and setup Lab environment for testing GFL versions as they are released to the U.S. Corrected and deployed xml code to support customer requirements in the U.S. Wrote documentation for installation methods for the GFL application suite.

Working as a VPC Tool Chain Engineer in the HP Enterprise Cloud Service Engineering Division. Working in a remote environment deploying Linux and Windows servers infrastructure for the HP ECS cloud environment. Deploying software for cloud services support. Utilizing HP hardware, and VM-Ware virtual machines to satisfy the customer requirements. Supporting world-wide services from countries like U.S.A, Germany, Japan, Australia, etc. Deployment and initial management of DNS servers using Men and Mice DNS management suite. Deployment and configuration of VM-Ware ESX servers and V-Sphere manager server. Deployment and trouble shooting of HPSA (H.P. Server Automation) tools in all sites, assisting in the deployment of upgraded tool sets for HPSA. Documented initial HPSA tool server deployment process. Instrumental in trouble shooting tester issues during initial server provisioning tests. Implementing HPSA and QRS tools in the infrastructure to support the HP Virtual Private Cloud.

Working in a remote environment deploying Linux and Windows servers infrastructure for the HP ECS cloud environment. Deploying software for cloud services support. Utilizing HP hardware, and VM-Ware virtual machines to satisfy the customer requirements. Supporting world-wide services from countries like U.S.A, Germany, Japan, Australia, etc. Deployment and initial management of DNS servers using Men and Mice DNS management suite. Deployment and configuration of VM-Ware ESX servers and V-Sphere manager server. Deployment and trouble shooting of HPSA (H.P. Server Automation) tools in all sites, assisting in the deployment of upgraded tool sets for HPSA. Documented initial HPSA tool server deployment process. Instrumental in trouble shooting tester issues during initial server provisioning tests.

SOX compliance, DNS migration to infoblox, on site deployment of systems, server support, minor desktop support, server documentation,

Senior Windows system administrator for the Lockheed Martin DCPDS project, responsible for all windows server support tasks, as well as email flow (Exchange and email gateways).Responsible for the design, implementation and support of the Active Directory, and Exchange 2003/2007 site/infrastructure. System Center Configuration Manager, Hyper-V, and HP EVA windows environment SAN administrator Responsible for research, development and implementation of new technologies to support the organizations growing needs.Designed and managed the Active Directory domains at three locations in support of the DCPDS project.

Brought on board the Lockheed Martin DCPDS (Defence Civilian Personnel Data System) project to migrate their NT 4.0 domain to Server 2003 and Active Directory, and transition their email system from Exchange 5.5 to Exchange 2003. Completed both projects with little to no user interruption and also implemented the DoD CAC login technologies, allowing users to use two-factor authentication to log into their workstations. Was hired by STG to stay on the project as a salaried employee after the original six-month contract expired.

Walgreens Photo lab Computer deployment technician.

Was originally brought in as a PC deployment technician, and was the only consultant kept on-board for the entire nine month contract. I also assisted the help-desk staff and performed various desktop support for the BAMC users.Basic installation of Windows XP Professional workstations.Responsible for Documentation.Performed device driver installation for peripherals.Verified transfer of user profiles and data from old computer to new computer.Performed manual transfer of data, and command line usage of loadstate and scanstatePerformed hard drive wipe to DOD standards, prior to disposal of old computers.Setup Imagining stations for technicians.

Day to day administration of a 65 server, 300 nodes local Windows NT/2000 Linux, UNIX and AS/400 network.Creation of AS/400/UNIX/Linux/NT 4.0/Win2k/Exchange 5.5/SQL 2000 user accounts and device profiles.Research and recommendations of utilities and solutions to improve performance and function of existing equipment and server platforms, saving the company money that could be used elsewhere to improve the manufacturing capabilities of the plant.Primary Network/Server Administrator resolving most issues in a single call, also supporting remote site servers/users.Design and implementation of network in new facility using Cisco products. Migrating from a multiple topology network using token-ring, twin-axe, and Ethernet, to a single network topology using 100Mb Ethernet.Performed a seamless migration of all network servers, user workstations, and AS/400 into the new facility, without interruption of customer contact, and no loss of sales.Management of multiple VLANs in local facility. Allowing for a heterogeneous network. Including Windows, Unix, AS/400, and Macintosh Servers running multiple protocols.Redesign of network in Remote location.Maintenance of remote facility switches, routers, and UPS via telnet. Saving the company money by not having a local IT staff.Design and management of VLAN in Remote facility using Cisco IOS.Implementation of Win2k3 Server/Exchange 2k3 test lab environmentImplementation of Linux based Proxy server keeping the users safe from virus attacks, SPAM, and increasing productivity by blocking online games, streaming music, and streaming video sites.Implementation of Docuware Image Server, and Workstations, bringing about a more “paperless” environment.Implementation of Quadrant Fax server system for Local and Remote desktop faxing capabilities.Implementation of Group Logic IP-Extreme Macintosh file server, allowing windows users and Macintosh users to share files and communicate more effectively.

Basic Training of end-users on system utilization.Support of end-users on the MEDITECH SystemLead installation technician on the new Children’s Hospital Wing at Methodist Hospital for all MEDITECH related hardware and network connections, including switches and terminal servers.Creation of device and user accounts in the MEDITECH systemBasic security administration of the MEDITECH system. List of hardware installed during this project; 3-Com Super Stack 3000 series switches (10/100MB)3-Com Terminal ServersHP LaserJet 4 and LaserJet series printersCompaq PC workstationsData General “Dumb” terminal workstationsData General Hand-held MEDITECH devicesCompaq LaptopsDial-up access modems for PC and “Dumb” terminal remote accessPrimary installation and support technician for the MEDITECH and computer installation/roll-out in the new Children’s tower at Methodist Hospital. Assisting in the design and configuration of the network in that wing.Assistant technician and backup support technician for the world’s first TV and Web broadcast of a live beating heart, open heart surgery. Performed at Methodist hospital and broadcast around the globe.Assisted in the design and implementation of several network improvements.Supported the infra-red network connection between remote buildings, including troubleshooting and realignment of the lasers.Supported the OR and Maternity ward OS/2 servers and workstations. Performed on-call duties for help desk support.Supported and maintained the Novell 2.1 print server.Assisted in the beginning stages of the migration to Windows NT.Assisted in the “Y2K” bug compliance for all hospital electronic equipment until my departure in Aug. of 1999.

Methodist HospitalProject Team Lead responsible for a team of 12.Primary Installation and support Technician for the MEDITECH software rollout at Methodist Hospital. Performing installation of all hardware to be used on the MEDITECH system.Support and trouble-shooting of all hardware attached to the MEDITECH system, including remote locations using dial-up access.

MCI - WorldCommInstallation and configuration of NT workstations at client locations.Network and User support at client locations.Help desk Lead Technician at client locations.Data entry on Access Data Base at client locations.Installed and configured hardware and software for international computer shipments to over 100 branch offices. Resolved trouble tickets escalated by help desk for 800+ end-users. Assisted with department fleet upgrades and NT rollouts.

Liaison with State InspectorsManaged People and materials to successfully complete contracts within budgets, while reducing expenses and increasing profit.Maintained all equipment to full effectiveness for production.Maintained and built office computer, for Pay-Roll, and Accounting, including all updates to Accounting software package and system OS. Setup internet connection with local ISP and schooled users in the use of email and internet browsing, allowing users to view contract status online through the DOT website.Supported users locally and remotely over phone to insure continued productivity.

Inventoried and serialized all ATSS equipment install in the hangers throughout Naval Air Station, Norfolk with a 100% accuracy rate.Wrote several BASIC programs, including a urinalysis label-making program used by several other squadrons on board Naval Air Station, Norfolk.Pieced together and repaired two working Zenith 120 IBM compatible PC computers using parts from several non-working units, tagged for salvage.Spearheaded several self-help projects to relocate computer terminals throughout NAS, Norfolk, saving thousands of dollars and enhancing availability and customer usage of ATSS system.Assisted in the implementation of ATSS II, effectively and efficiently trained users on upgraded ATSS II application software, with no follow-up training necessary.Assisted lead Technician in the ATSS equipment relocation and set-up of The Commander Airborne Early Warning Wing Twelve M TIP division, VAW-120 FRAMP, HM-12 FRAMP, and NAMTRAGRU DET Norfolk providing ATSS capability with minimal down time.Tenaciously isolated and removed computer virus before spreading to other computers, with no loss of data.Managed $13,000 budget as Department Supply Petty Officer.Installed and setup numerous hard drives and setup and configured numerous modems.Ran regular backups on two PDP/1183 Mini-computers, and one PDP/1170 mini-computer, as well as ran regular batch jobs on same.Minimized service disruptions by providing troubleshooting skills.Database maintenance including saves, updates and batch query maintenance.Maintained crew email and requisitions.Maintained, repaired, built LAN servers, UNISYS systems, UNIVAC/Sperry UYK-65 and HP 9000’s.Initiated corrective action on over 100 trouble calls. Minimized service disruption Maintained, updated, and repaired UNIX and Novell servers.Rewrote the tape library maintenance program, converting it from a text-based system to a GUI system, simplifying the tape library procedures, earning the USS America another commendation.