• Provide white-glove support to 2000+ employees, including executives, across 60+ cities, maintaining 99% uptime• Oversee up to 32 technicians across ten sites• Implemented Salesforce.com for entire organization of 2000+ employees and 300+ clients nationwide• Achieved big data by expanding use of Salesforce.com to all aspects of the organization by implementing AccountingSeed, Jobscience, DiscoverOrg/ZoomInfo, Pardot, Rollup Helper, Drawloop and GridBuddy• Responsible for relocating NYC headquarters for 100+ employees, including breakdown and re-assembly of workstations and servers• Project Lead on E-mail server migration from Ipswitch IMail to Office 365 Exchange for 300+ users• Maintain annual IT spending budget and vendor relationships• Responsible for creating and maintaining Help Desk how-to documentation, training materials and training programs for new hires and for new software releases• Create and maintain all workstation images and workstation standards• Administer Microsoft Windows Servers (Active Directory), Microsoft workstations, printers, mobile devices, as well as the Avaya phone, voicemail and call reporting systems for all internal users• Asset Management for all IT inventory• Responsible for basic hardware and software maintenance on in-house servers and workstations• Provide support for Office 365, Microsoft Office, Paychex Payroll and HRMS, Bullhorn CRM/ATS, Sage Abra, MAS 90, Sage 100, Citrix, Cisco VPN, OneDrive, SharePoint, Ipswitch, N-central/N-able, AutoTask, Bluejeans, GoToMeeting, GoToAssist, GoToMyPC, Adobe Creative Cloud