Oversaw maintenance of the legacy platform while navigating the group's transition to a state-of-the-art system, spearheaded by the assigned global teams, ensuring scalable delivery of custom ETFs, fixed annuities, and equity indices. Improved operations significantly in 2023, cutting daily production time by four hours while managing volume surges of 250 - 400% in the index products.• Championed team and product management.• Established meaningful partnerships across BlackRock technology teams, helping overcome organizational roadblocks, align with the firm’s technical roadmap, and integrate firmwide innovations.• Drove standardization of SDLC best practices across multiple teams via education, community discussion, documentation, and thorough code review.• Designed and implemented an advanced test and development environment that featured current production data integration, with scalable volume levels capable of surpassing production demands.• Informed the team’s efforts to transition the data to a federated, 3NF data model within Snowflake.• Streamlined the product delivery pipeline by training business analysts on Python best practices and standardizing the environment and notebook launch scripts, greatly increasing productivity on and reliability of large-scale, collaborative projects.

Blackrock’s investment data, reporting and analytics factory, The Green Package, underpins $20+ trillion worth of global assets for BlackRock and its clients. My team was critical in transforming Green Package production into an easily extensible, utility-grade, auto-scalable data supply chain and service platform.• Managed and mentored a global team of developers on our Java server build-out on Ignite clusters.• Our accomplishments enabled 50% business growth without additional staffing needs and increased on-time delivery to 99%.• Independently built “first in industry” automated vendor reconciliation platforms for investment data. The system completely automated the daily vendor data process including initial load, quality control and reconciliation, challenge and vendor response, and data remediation - saving thousands of annual man-hours and ensuring transparency and auditability.

Tasked with ensuring accuracy, efficiency, resilience, and scalability of Green Package quality assurance.• Single-handedly developed and delivered a system that automates data quality control checks and issue resolution, adding a three-hour buffer to production and saving 80+ FTEs (run rate ~$2.5M annually) for the existing business, with new business requiring only minimal additional attention from staff. • Developed software to visualize and simplify production workflows for operations teams.• Served as key technical resource for teams across the company, and elevated my engineering team’s abilities via hands-on training, standardized documentation, and mentorship.

Enterprise Management monitors all software and hardware for Card Services’ production environment. I automated daily team tasks and processes and developed mission-critical production components used in every internal and external production file transfer across the enterprise. • Architected, developed, and deployed a highly-configurable file routing and tracking system to transport, via sftp, ftp, or NDM, virtually all inter-company and intra-company files. • Built and delivered a Ruby on Rails web application to automate work requests from hundreds of technicians across the firm. This saved our team thousands of hours of work annually and reduced errors, strengthened auditability, and greatly improved the team’s quality of life.• Built a knowledge base leveraging Peregrine Ticketing System data to help train staff, streamline and improve future issue diagnosis and facilitate resolution of critical production issues.• Utilized Perl, Java, Tivoli, SQL, Shell, Awk, HTML, and Netview to develop custom monitors, programs, web applications, and to report on the health and metrics of Chase card production systems.• Integrated and maintained third-party enterprise software, including Tivoli Software, Netview, Wily, SiteScope, SCOM, and Aternity.

Managed the team responsible for real-time production software operations and change deployment across all production Card Services systems.• Triaged and prioritized the team’s daily work.• Assessed and evaluated staff on a bi-monthly basis to promote efficiency.• Utilized UNIX shell, Perl, Java, AWK, and SQL to design and automate team processes and internal and critical management reports, saving 5-10 FTEs per year across multiple technical teams and scaling with business growth.• Led daily executive summary, management meeting for Tech Ops Division senior management.• Primary technical resource to the Technology Operations department.

Developer on TelMaster, the company’s primary product - a call accounting, facilities management, and invoice processing software package. Responsible for the full project life cycle of high-impact software, including design, engineering, implementation, deployment, internal and customer testing, documentation, training, and internal support team handoff.• Utilized Java, Perl, JSP, XSL, XML, Unix shell, AWK, JAM Programming Language, and SQL to create standard and custom reports, screens, and utilities, automate processes, and debug software.• Served as escalation/expert resource for all technical departments.

• Managed and customized hardware and software installations of large-scale call accounting and facilities management systems for Fortune 500 companies and major universities. • Responsible for day-to-day customer relationships and on-site product deployment and acceptance. • Created product and process documentation for external customers and internal technical support department.• Trained customers and internal tech support in vi, SQL, UNIX shell, UNIX/Windows NT system administration.