Jonathan Sinclair personal email
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9 years of experience in the digital<>SaaS<>professional services space.Always ready to take action. Comfortable with change, ambiguity and fast-paced environments. Gets work done.Consistent higher performer, relaxed yet professional. Understand relationship building and puts team before self. I believe the magic happens at the intersections of knowledge, crafts, and ideas. A ‘quiet specialist’ by Enneagram standards (type 5) I bring this to life by seeking out and consuming vast amounts of information; breadth as well as depth, qualitative as well as quantitative, to find those diamonds in the rough opportunities. My professional super power:I can zoom out (to see wide ripple effects and org-wide dependencies) and zoom in (to pin down the little detail that will cause roadblocks) all very quickly. Who am I as a person:Constant learner and avid readerHealth-orientedSport and adventure enthusiastCollaborative mentality
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Competitive Marketing LeadShopifyKelowna, Bc, Ca
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Competitive Intelligence SpecialistShopify Oct 2022 - Present
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Strategic Initiatives Lead - MarketingShopify Mar 2022 - Oct 2022Remote
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Platform Solutions LeadShopify Mar 2021 - Mar 2022British Columbia, Canada- Built out team & developed new roles, defined mandate, and identified unique blend of skillsets required- Created scaleable 1 to many experiences that supported merchants in working through complex platform integrations, limitation, and implementations- This work took two forms; 1) written or video content to fill gaps or address trending needs, and 2) analyzing an existing 1:1 experience to identify opportunities to deploy a scalable alternative without losing value to customer- Developed network across organization with cross functional teams to accelerate the output of my team- Ensured all shipped work was measured in order to accurately compare 1:1 experience vs scaled experience, ultimately maintaining the optimal balance for a high quality customer experience
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Program ManagerShopify Jun 2019 - Mar 2021British Columbia, Canada- Spearheaded the build of a scalable customer success program, that in the span of 2 years, took over the support of 50% of the enterprise customer base, requiring 1/5 of the customer success resources that the standard account management model would require. - Working with cross-functional teams across operations, marketing, data science, and enablement, we efficiently utilize automation where suitable and maintain human contact at the highest value touchpoints.
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Merchant Success ManagerShopify Feb 2017 - May 2019British Columbia, CanadaShopify Plus helps high growth brand grow in the fast-paced world of ecommerce. As a technical account manager, I focus on helping the fastest growing, most complex and highest profile merchants on the Plus platform.Working mostly with amazing, established brands, I help identify and uncover our merchant's biggest roadblocks to unlock growth and success within the Shopify ecosystem, all while developing strong working relationships with various levels of influence in our organization and in theirs. This involves but is not limited to guidance on commerce best practices and industry trends, extending the platform using our APIs and Integrations, leveraging our robust network of Agency and Technology partners, and helping to stay engaged with Shopify's evolving feature set.
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Technical Seo SpecialistCanirank - Seo Software For Competitive Seos Mar 2015 - Feb 2017- Work as a client consultant responsible for site audits, page optimization and content promotion- Construct actions plans to best suit each client’s needs -
Police OfficerEdmonton Police Service Sep 2009 - Dec 2014Edmonton, Canada Area
Jonathan Sinclair Skills
Jonathan Sinclair Education Details
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Major In Biology
Frequently Asked Questions about Jonathan Sinclair
What company does Jonathan Sinclair work for?
Jonathan Sinclair works for Shopify
What is Jonathan Sinclair's role at the current company?
Jonathan Sinclair's current role is Competitive Marketing Lead.
What is Jonathan Sinclair's email address?
Jonathan Sinclair's email address is jo****@****ail.com
What schools did Jonathan Sinclair attend?
Jonathan Sinclair attended Western University, Seth Godin's Altmba.
What are some of Jonathan Sinclair's interests?
Jonathan Sinclair has interest in Education.
What skills is Jonathan Sinclair known for?
Jonathan Sinclair has skills like Public Speaking, Event Planning, Social Media, Marketing Strategy, Social Media Marketing, Software Development, Entrepreneurship, Software Project Management, Social Networking, Management, Data Analysis, Charity Events.
Who are Jonathan Sinclair's colleagues?
Jonathan Sinclair's colleagues are Berth Ch, Nilesh Kale, Elisa Petrella, Cpa, Ca, Carol Valerio, Cpa, Macc, Alexander Ocampo, Ikue Takahashi, Zero Team.
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