Jonathan Sinclair Email & Phone Number

Kelowna, Bc, Ca

Kelowna, Bc, Ca

Remote

British Columbia, Canada

- Built out team & developed new roles, defined mandate, and identified unique blend of skillsets required- Created scaleable 1 to many experiences that supported merchants in working through complex platform integrations, limitation, and implementations- This work took two forms; 1) written or video content to fill gaps or address trending needs, and 2) analyzing an existing 1:1 experience to identify opportunities to deploy a scalable alternative without losing value to customer- Developed network across organization with cross functional teams to accelerate the output of my team- Ensured all shipped work was measured in order to accurately compare 1:1 experience vs scaled experience, ultimately maintaining the optimal balance for a high quality customer experience

British Columbia, Canada

- Spearheaded the build of a scalable customer success program, that in the span of 2 years, took over the support of 50% of the enterprise customer base, requiring 1/5 of the customer success resources that the standard account management model would require. - Working with cross-functional teams across operations, marketing, data science, and enablement, we efficiently utilize automation where suitable and maintain human contact at the highest value touchpoints.

British Columbia, Canada

Shopify Plus helps high growth brand grow in the fast-paced world of ecommerce. As a technical account manager, I focus on helping the fastest growing, most complex and highest profile merchants on the Plus platform.Working mostly with amazing, established brands, I help identify and uncover our merchant's biggest roadblocks to unlock growth and success within the Shopify ecosystem, all while developing strong working relationships with various levels of influence in our organization and in theirs. This involves but is not limited to guidance on commerce best practices and industry trends, extending the platform using our APIs and Integrations, leveraging our robust network of Agency and Technology partners, and helping to stay engaged with Shopify's evolving feature set.

- Work as a client consultant responsible for site audits, page optimization and content promotion- Construct actions plans to best suit each client’s needs

Edmonton, Canada Area

Bachelor Of Science (B.Sc.), Major In Biology

Education record

Above all, this course taught me how to ship things. Turn constraints into assets, identify dependencies, and find clarity on the value.