Jonathan Singh Email & Phone Number

Toronto, Ontario, Canada

Policy Analyst with Public Services and Procurement Canada - Disability Accommodations

 Conducted analysis and investigation of refugee claims in order to examine their credibility and legality before the Refugee Protection Board.  Created written dispositions and reports as a representative of the Minister of Immigration with regards to intervening on refugee claims that violate federal statues.  Conducted interviews of refugee claimants in front of the Refugee Protection Board as a representative of the Minister of Immigration in order to investigate issues of credibility that may violate federal law.  Strong research skills in applying federal jurisprudence to written reports when intervening on behalf of the Ministry in refugee claims.  High levels of accuracy and attention to detail when examining refugee claims for discrepancies and applying them to written reports.  Able to work independently from a remote workplace in order to reach goals and targets set by the Ministry.

• Created ads for different Real Estate agents as requested as well creating virtual tours for a variety of different properties. • Tailored each ad to the request of the different agents working efficiently to meet their demands for each listing.• Created ads under computer programs using Adobe Photoshop, working closely and patiently with each agent to meet their vision for each listing. • Able to listen and use my imagination to translate the requirements to meaningful job ads.

• Managed follow ups with other financial institutions through e-mail and phones in order to meet the needs of partners and clients. Exceeded targets for this function, following up regularly on 65 transactions, with a target of 55 per day.• Experience in understanding and applying different procedures pertaining to financial transactions in order to meet the expectations of clients. • Ensured a high level of accuracy as demanded by TD Wealth over a high volume in order to satisfy client’s expectations of strong customer service.• Exceeded work load targets during TD Wealth’s peak season, processing files with efficiency and accuracy while being expected to maintain a heavy workload. Regularly exceeded totals by 20% with 120 files processed per day, with a target of 102. • Was asked to train peers on TD Wealth’s mutual fund systems as well as provided consultation regarding difficult mutual fund issues. • I was able to see success within a role that required a constantly evolving knowledge and skills base, where I was asked to change roles rapidly to meet the demands of managers. • Analyzed documents and data sources to troubleshoot cases where information was missing in order to provide quality customer service to the client. • Worked flexible hours to meet the demands of superiors, arriving early or staying late according to the volume of work.

Master'S Degree, Political Science And Public Policy, A-

Specialized in public policy and disability policy. Completed a thesis regarding disability and employment in Canada.

Honours Bachelor Of Arts, Political Science; Sociology

Bachelor Of Arts (B.A.), Political Science / Sociology