Jonathan Slade Email & Phone Number

Aylesbury, Gb

London, United Kingdom

Responsible for a team of 45 within 12 stores. Manage and drive the team to deliver high standards of customer service. Overall responsibility for all operations, driving team productivity. Appraise, train and motivate direct reports. Improve store sales and customers numbers, enabling effective business decision making.Key Accomplishments:* Manage 9 direct reports; coaching and mentoring to ensure effective resources* Lead by example to drive sales, deliver on KPI’s / profitability and achieve targets* Successfully turned around service levels targets, driving the team to meet call guidelines, service levels, call answering times and productivity levels* Identified individual training needs, creating individual development plans to drive success* Drive operational efficiencies, demonstrating commercial acumen by ensuring cost efficiency, precise budget management, work flow proficiency and exceeding service level goals* Grow stores sales and customer numbers, spotting growth opportunities and personally coaching and leading teams to achieve repeat business through effective customer service* Identified communication inefficiencies, creating new inter-department communication processes to increase productivity* Manage HR accountability; recruitment, interviewing, sickness and absence* Created and delivered “Sales”, “Handling Difficult Customers” and “Complicated Sales” training, achieving growth in sales / customer satisfaction* Analysed profit loss areas, constructing strategies to bring back to the black

West London

Full management responsibility for bar and function room operations, functions, client liaison and customer service. Led team of 6 function and bar staff (2 days part time, 2 nights per week)Key Accomplishments:* Managed function booking operations, meeting with clients to ascertain needs and cross selling most cost effective weddings and other special events* Sourced party, DJ, cake and other catering suppliers, negotiating trade agreements and rates to supply function events* Organised staff rotas and schedules, successfully staffing to function requirements* Trained all new and existing employees, striving for high customer service levels* Handled and resolved intoxicated guests, using empathy and tenacity to manage situations* Managed the store teams, driving to deliver the best customer services within a fun and friendly atmosphere

West London

Operational leadership of 5 security personnel. Controlled shift rotas to provide 24/7 operations. Led high surveillance operations, enabling high level of security during all shifts. Trained new staff on CCTV, security patrols, security measures and document procedures in line with company policies.