Jonathan Sladish Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

• Azure and Microsoft Intune• Active Directory – creating user profiles, adding to groups, deactivating accounts• ChangeGear Ticket system – responding and resolving moderate to complex tickets. • Resolve Outlook issues, encryption, memory• Reimage computers, install applications and remove unsafe applications• Resolve network issues• Install hardware• Organize equipment stock • Maintain network connectivity to new and backup equipment• Install cameras and reset network issues• PowerShell commands • Reset credentials and remove credentials• Create DUO accounts and reset credentials

Austin, Texas, United States

Program Specialist IV/ TechSupportMedical/epidemiologic research design, methods, principles, and techniques.•Data Analysis and Research•Principles of maternal and child health epidemiology and related biostatistics.•Assist clients through EDI.•Scientific research methods, principles, and philosophy.•Statistical concepts and methods and their application to research analysis.•Measurement, testing, and evaluation procedures.•Application Lifecycle Management and using JIRA. •Developing statements of work.•Computer applications (SQL, SAS) to biostatistics, spreadsheet, Pivot tables, Salesforce, PowerPoint, and geographical information systems (ArcGIS).•Sampling and weighting data.•Resolving client technical issues with FTP folders, software, and connectivity.•Tested updated software in UAT and DEV applications. •Create FTP folders for secured PHI data for clients.•Worked in JIRA to test software updates.•Use of statistical measurement techniques.•Research design and implementation.•Provide Technical support to leadership and clients.•Team leadership.•Development of procedures to monitor and evaluate progress in achieving project objectives.•Project management to organize major project activities.•Oral communication skills to facilitate meeting agendas to achieve Planned outcomes.•Technical writing to communicate project/research information clearly and succinctly for correspondence with state and federal agencies.

Austin, Texas Area

•Manage 45 employees and 25 locations.•Analyze data and trends.•Maintain client relations and problem solving.•Audit patient service centers and client offices.•Install computer programs. •Training staff and clients on software.•Data Analysis•LogMeIn to employee computers•Resolve Patient complaints.•Hardware repair and installation.•Troubleshoot iPads, Window OS, scanners, printers, routers, monitors, VoIP, projectors, wireless mobile hotspot routers, antenna amplifiers and copiers.•Windows configurations.•Resolve network issues.•Desktop support to clients and employees.•Remote into computers and resolve issues.•Conducted orientation and training for new staff.•Provide Technical support to employees and clients.•Work side by side with our Sales Team, planning and organizing new business.•Proficient in Microsoft Office Suite.•Leading conference calls.•Managing daily Analysis.

Austin, Texas

Resolve client, patient complaints.•Provide Technical support to employees and clients.•Hardware repair and installations.•Windows configurations.•Troubleshoot Window OS, scanners, printers, routers, monitors, projectors and copiers.•Install computer software. •LogMeIn to employee computers•Resolve network issues.•Desktop support for clients and employees.•Quality improvement.•Train clients and employees on company computer software.

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