Lead Desktop Technician
CurrentAt Interbulk I am part of a team that supported around 500 users in offices and branches around the world. Responsibilities include:Maintaining and proactively managing a multi domain controller and DFS Replicated Environment.Manage several desktop support staff,assigning helpdesk tickets and making sure there are complete within SLA targetsCreating and administering user accounts and security groups within Active Directory AdministeringInstallation and maintenance of… Show more At Interbulk I am part of a team that supported around 500 users in offices and branches around the world. Responsibilities include:Maintaining and proactively managing a multi domain controller and DFS Replicated Environment.Manage several desktop support staff,assigning helpdesk tickets and making sure there are complete within SLA targetsCreating and administering user accounts and security groups within Active Directory AdministeringInstallation and maintenance of desktop PC’s, laptops, mobile devices, mobile phones, in a citrix networked environmentCreating and deploying images for PC’s and laptops using Microsoft SCCMAdministering user accounts, group accounts and profiles for various in-house software on Server 2003, Server 2008, Windows 7, and various Citrix PlatformsDaily server backup and restoration utilising Arcserve Backup Software.Using Nagios to proactively monitor network, adding extra monitoring settings on servers as required.Manage a Nortel BCM phone system to install and configure deskphones and manage user extensions.Liase with 3rd party providers to resolve problems with in house applications and broadband connections. Show less