Jonathan Sloan Email & Phone Number

Boston, Massachusetts, United States

In my most recent role, I supervise a Claims Management Development Program (MDP) with 26 management development associates that focused on creating program pipeline for GEICO leaders. Along with evaluating progress of each program and presenting findings to executive management for the development of future action plans, I collaborate with upper management to forecast business requirements and needs.• Recognized by executive management for being rated as 4.65/5 on supervisor 360 survey.• Increased program satisfaction rate by 45 points to 100%.• Improved coordinator satisfaction rate by 66 points to 94%.• Achieved 100% supervisor promotion rate with 10 graduating associates in 2022.• Successfully planned and managed quarterly leadership conferences for 40+ associates.• Hired best possible candidate by conducting interviews for internal and external MDP candidates.• Conducted one-on-one meetings with MDP's and delivered individualized / specialized support for attainment of set organizational goals.

Boston, Massachusetts, United States

In this role, I nurtured successful relations with clients and business partners and acted as a liaison for timely resolution of claims. Furthermore, I negotiated contracts and estimates with body shops by utilizing exceptional communication and interpersonal skills.• Successfully delivered MDP program by providing insightful leadership to entire senior management and departmental teams, while ensuring complete compliance with regulatory guidelines.• Enhanced company performance and processes through improvements in average total loss rental days.• Bestowed with MDP of the year for exceptional first quartile loss control and customer service results within the first year of service.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area