Jonathan Small Email & Phone Number

London Area, United Kingdom

Folkestone, England, United Kingdom

- Led the Organic Digital Content for TikTok, Twitch, YouTube, Facebook, X (Formerly Twitter), Instagram, Pinterest, Kick, Trovo, Spotify, RSS Feeds and Discord. This includes the production (in-front of and behind the camera) of all graphic designs, photography and video. - Created a new income stream for Chaos Cards in the form of TikTok Shop which led to over £300,000 of sales in the first full-year.- Initiated and managed a community of over 1000 members in a Discord Channel, keeping these users updated with the latest deals, stock information and providing exclusive engaging content.- Was integral in designing and producing new Email Marketing campaigns to revitalise and change the way information was presented, using Klaviyo and Canva.- Initiated, produced and presented livestream and video content relevant to in-industry releases on a regular basis, coming in at over 1000 hours of video content, using Streamlabs, OBS, Capcut, Adobe Premiere Pro, Final Cut Pro and TikTok Live Studio.- Designed graphics used across the website for a leading retailer in the Toys & Games market, primarily through Canva Pro.- Consistently grew social channels in reach, audience and engagement, utilising Experience, Expertise, Authoritativeness and Trustworthiness quality guidelines as detailed by Google. - Provided adept and responsive online Customer Service via social channels and internal Customer Support Systems such as Intercom.- Led and collaborated in content with Affiliates and Influencers in promoting the brand to new audiences.- Produced polished copy for several product lines on a daily basis across digital platforms. - Worked with Videographers, Photographers and Actors to create a professional portfolio of content.- Proficient at editing video, photo and audio efficiently to meet the demands of each social channel.- Expertly retains knowledge regarding in-industry information to utilise in future content.

Folkestone, England, United Kingdom

- Created and ran social events in-store for several different groups.- Proficient in using Tills and product ordering systems.- Cleaned storefront regularly.- Curated social content for the in-store community, including highlighting events, products and more.Worked from Home during Lockdown to continue building the local community on Facebook, Instagram and YouTube.- Enthusiastically supported the in-store customer journey, providing knowledge and answers to queries.Managed multiple employees to provide in-store assistance.

Ashford, Kent

- Provided customer assistance in-store, including determining measurements and supplying relevant information.- Utilised Tills and restock systems.- Organised stock so the products could be retrieved swiftly.- Cleaned storefront regularly.- Kept aware of in-industry trends to use in potential sales transactions.- Met and exceeded sales targets regularly.

Chatham, Kent

Chatham, Kent

- Led Open Days. This included giving concise information, conveying enthusiasm, and directing workshops.- Presenting relevant details and advice in front of hundreds of attendees, answering questions competently.

Goudhurst, Kent, United Kingdom

- Responsible for managing multiple social channels, providing target audiences with relevant and brand aligned content.- Led multiple events across Kent to interact with the public and sell goods, conveying information and passion for the product.- Created new connections with influencers and athletes to further promote the product line.- Kept an eye on relevant trends, and created digital content in line to increase brand reach and engagement.- Represented the brand across digital platforms including the website, blogs, and social channels.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services, 2:1

Activities and Societies: Societies: - Medway Business Society: Head of Marketing (2015-16) President (2016-2017) - Medway Raise & Give.

Education record