Jonathan Smith Email & Phone Number

Milton Keynes, England, United Kingdom

Responsible for the implementation of Digital Transformation Projects that delivers the company’s strategy while managing operational change required at a regional and global level.• Provide full project lifecycle leadership for large and complex projects, while driving the delivery of positive transformation to meet business strategic objectives while maintaining operational excellence and accreditation.• Managed 2 projects team with direct reports concurrently.• Build Business Cases to support project prioritisation, Initiations to seek C-level approval.• Champion Project Governance to aligned best practices across the project delivery landscape.• Work closely with business heads to achieve productivity goals, increase revenue, quality and contribute to the overall success of the company.• Work in a fast-paced agile environment to maximise adaptability across business functions.• Manage outsourced IT Services and 3rd Party Software Vendors across multiple time zones.• Worked closely with CISO and IT Procurement to ensure global IT data risks are analysed and mitigated.

Milton Keynes, England, United Kingdom

Responsible for all aspects of project and technology delivery for the benefit of internal operations and external clients while maintaining accreditation compliance in UK and Europe.• Leading the Business Enablement Team who are responsible for providing business operations with project/change management, data analytics, application configuration and support across Agriculture and Retail sectors active in both UK and EMEA (150 business users & 15,000 clients) to deliver the best customer experience.• Manage IT application helpdesk for audit delivery management and reporting applications. • Manage business relationship with Certification Standard Owners (i.e., Red Tractor), External Clients and 3rd Party Software Vendors.• Developed and maintain IT support model and Product roadmaps to ensure continuous improvement of both applications and end user experience.• Ensure Corporate and Global IT Standards are followed to guarantee quality.• Support revenue generating opportunities including, customer presales and overseeing client onboarding projects ready to hand over to operations.

Milton Keynes, United Kingdom

Manage the EMEA Incident Support Team (4 personnel), supporting over 400 Auditors in Europe, North America and Asia in order to provide business critical service to large global clientsProviding the business with SPOC for managing corporate / assurance applications with the EMEA region.Manage third party provider's on and off shore resources to provide support to BAU incident management, SCRUM development and testing during sprints.Provide regular update to Senior IT and Business Management on IT initiatives currently being undertaken in the EMEA region.Project manage regional aspects of corporate application projects in adherence to Agile IT Framework or Waterfall Methodology (depending on project) either at a local or global program level.Track progress with regards to time, risk, quality and cost.Manage any changes to the project scope, schedule and costs using appropriate techniques.Allocated to high profile projects to apply and leverage senior business analytical knowledge and tools to elicit business needs, analyses complex requirements, recommend business process improvements at a strategic level, propose and validate solutions and to support the testing and implementation processes.Develop clear and detailed documentation and utilise a variety of modeling techniques as required throughout the project lifecycle or sprint to support progress and reduce ambiguity.

Certified Scrum Master, Information Technology

Prince 2 Practitioner, Pass

Iseb In Requirements Engineering In Business Systems, Pass

Iseb In Business Analysis, Pass

Business Information Systems, First Class Honours

Hnd Business Computing, Computer Science, Distinction