Senior Field Support Engineer
Bedford, Massachusetts, Us
Programs – 500/510 PackBot Line, 310 SUGV• Provided logistical and technical support for the PackBot Product line. o Provide technical issues and failure analysis to engineering programs and teams. o Provide Customer technical support and troubleshooting.• Performed User training for the PackBot robotic system. o Train end users how to setup, maintain, and operate the PackBot 510 system o End users varied from local and state department bomb squads to US military Explosive Ordinance Disposal personnel as well as Foreign Military forces.• Assisted in the development of a Train-The-Trainer Course for the PackBot robotic system.• Provided support/assistance to Logistics Product Support Manager• Domestic and International travel to support the PackBot robotics System o Training, trouble shooting, and sales support.•Award(s) 2006 Chairman’s Award