Jonathan Spence Email & Phone Number

United States

Waltham, MA, US

Restructured existing "product-focused" documentation set to match new organizational focus on capabilities provided to customers. Used MadCap Flare for authoring/publishing and MadCap Central for content management.

Palo Alto, CA, US

• Created and maintained documentation for Horizon Cloud Service offerings on multiple cloud platforms, as well as Horizon DaaS and Horizon on-premises virtual desktop and application deployments.
• Served as sole writer for Horizon DaaS and HCS on IBM Cloud products and senior writer for Horizon on-premises product.
• Authored documents in XML tool chain (XMetaL, Oxygen, SDL Publication Manager) using DITA; managed files in SDL CMS, Git, and Perforce.
• Delivered feature documentation on weekly release cycle as HCS product transitioned to SaaS model.

Round Rock, Texas, US

• As member of Dell Services on-site team, created documentation for Harvard Pilgrim Health Care IT initiatives.
• Using Adobe RoboHelp, developed and maintained online help system for Harvard Pilgrim Online Quoting and Renewals systems and for new versions of HPHConnect web portals for brokers and employers.
• Designed and wrote document sets for Xen to VMware server migration, Oracle to Exadata database migration, and Oracle and AMISYS security integration.
• Created workflow specs and coding standards for implementation of Continuous Integration (CI) in Java development environment with SVN, Maven, Hudson, Nexus, and other tools.

Forchheim, DE

• Managed documentation process for Point of Care Informatics and contributed to documentation for diagnostic devices in FDA-regulated environment.
• Worked with on-site team of programmers and validation engineers using Agile development process.
• Wrote online help in Adobe RoboHelp and built full documentation set as sole writer for the RAPIDComm Data Management System.
• Wrote release, installation, and HIS/LIS interface documents for blood gas and urinalysis devices.
• Managed localization, version control, validation, and release processes.

Chicago, IL, US

• (Eclipsys before merger with Allscripts)Managed documentation process as sole writer for healthcare billing products.
• Using Adobe FrameMaker, built full document set for Sunrise Patient Financials.
• Documented both text-based (UNIX) and web-based user interfaces.
• Created frequent regulatory updates for grouper and pricer systems.

Chicago, IL, US

• (AMICAS before acquisition by Merge Healthcare)Authored all documentation for Financial Products Group, which produces financial systems for radiology and imaging practices.
• Re-wrote all manuals for legacy Sentinel practice management product, migrating content between Microsoft Word and Adobe FrameMaker.
• Developed documentation set for new Vision Series Financials product suite.
• Created documentation for upcoming Insight Dashboards reporting and analysis product based on Cognos 8 Business Intelligence.

Boston, MA, US

• Wrote proposals and marketing pieces for a non-profit multimedia organization, with focus on radio, television, and web projects.
• Was solely responsible for $1M in grants awarded during FY05.
• Wrote new proposals for a television production and capital purchase of audio equipment.
• Developed new standard language for brochures and other publicity materials.
• Edited materials from all departments to ensure consistent brand message.
• Created the new Amplify! brand for organization’s educational services.

• Developed and wrote proposals, web content, magazine articles, and executive correspondence.
• Created grant proposals for web delivery of historical materials, including an NEH Challenge Grant generating over $2M in revenue.
• Wrote “From the President” articles for New England Ancestors magazine.
• Produced all text for organization’s Annual Report, including President’s and Treasurer’s Reports.
• Edited executive correspondence and external communications.

Bachelor'S Degree, Classics And Classical Languages, Literatures, And Linguistics

University Fellow, Political Science And Government

Excellence Fellow & Lecturer, Political Science And Government