Jonathan Spence, Ccm Email & Phone Number

Serves as the senior manager on duty during the absence of the General Manager / Chief Operating Officer. Directly responsible for providing primary leadership, team support and total oversight to Club Dining & Private Events, Aquatics, Wellness, Housekeeping, Locker Room Services, Golf Course Food & Beverage Services, and Facility Maintenance Departments.:: Venue Summary ::Clubhouse Dining 70-Seat McLeod Family Grill, 40-Seat Belvedere Bar, 32-Seat Redan Room, 40-Seat Raynor Terrace, 40-seat Men’s Card Room, 16-Seat Ladies Card RoomWappoo Café (Outdoor Poolside Dining)125-Seat Poolside Dining, 25-Seat Family Screen Porch Outdoor Private Event Venues150-Seat Outdoor Deck, 200-Seat Waterfront (Wappoo Creek) Outdoor Wedding Ceremony Site Clubhouse Event Venues200-Seat Wappoo Ballroom, 50-Seat Olmstead Living Room, 75-Seat Picard Formal Dining Room, 25-Seat Battery Means Boardroom :: Core Focus & Oversight ::-Leads and collaborates among a creative team of managers and line staff who are passionate about delivering enjoyable experiences for members and guests. -Operates inside the framework of service by working side by side with line staff and maintains a highly visible presence to members, guests, and the club team to insure the highest levels of interaction, service, and satisfaction-Builds straight-forward and effective staff on-boarding and training programs. Promotes sound recruiting practices and continuously works to build positive workplace culture for the retention of club staff members-Regularly inspects all club facilities, software systems, mechanical systems and equipment for preventative maintenance and repair -Takes personal ownership to maintain the cleanliness of all club facilities, assets, and touchpoints-Oversees that all state and local inspections are kept up to date for clubhouse, wellness center and kitchens-Ensures the successful attainment of financial goals, budget design and capital projects

Charleston, South Carolina

-Managed and taught a global e-curriculum based on the Recovery Zone System -Co-created a model of long-term extended care for men and women recovering from alcoholism and substance misuse across 7 residential units with 30 beds-Implemented systems of clinical modalities, admission procedures, residential curriculum, individualized treatment planning, financial coaching, and comprehensive aftercare coordination prior to release-Co-created and directed outreach programs for long-term residential aftercare for treatment centers across the nation-Developed of a system of community and partnerships with treatment professionals offering recovery-oriented care throughout Charleston, SC, and the Low Country. -Direct reports included a Director of Admissions & Outreach, Clinical Director, Medical Director, House Managers and Accounting.

Burlington, Nc

:: Core Focus & Oversight ::-Delivered outstanding service to the club membership while overseeing all aspects of club operations that generated $4.6 million in annual revenues-Completed a total clubhouse renovation with an amenity lawn event space at a cost of $1.8 Million. Finished project ahead of schedule, and beat budget by $80,000. -Built an exciting and friendly atmosphere that delivered excellent service with a la carte seating for 150 people, and special event space for groups up to 350 people. -Attended all monthly club committee meetings: Finance, Golf, Greens & Grounds, House & Social, Membership, Aquatics, Fitness, Tennis and Long-Range Planning. Worked closely with the Club President and Committee Directors to compose meeting agendas and recorded minutes for accuracy, and accountability-Lead weekly Department Head meetings that included the club’s Controller, Head Golf Pro, Director of Greens & Grounds, Membership and Marketing Director, Director of Fitness, Aquatics Director, Tennis Director, Director of Food and Beverage, Executive Chef, and Catering and Events Director-Established personnel policies for hiring, training, coaching and support for hourly wages, compensation, benefit programs, job descriptions, and personnel procedures-Steered the vision and implementation of all capital improvement projects by collaborating within the club's team, membership, and the Board of Directors to plan future projects-Oversaw membership sales and marketing initiatives with club emails, monthly newsletters, mobile app, and social media-Provided leadership to the accounting department by creating annual budgets and forecast reporting that included daily, weekly, and monthly financial compliance-Reviewed and approved all club contracts in accordance with guidelines established by the Board of Directors-Upheld and enforced club bylaws, rules, policies, and procedures set forth by the membership

Seabrook Island, Sc

:: Core Focus & Oversight ::-Attended and directed committee and sub-committee meetings of club governance as a liaison between members and club staff-Oversaw average annual budgeted revenues of $2.5 million -Provided leadership for 6 departments, a staff of 12 managers/supervisors and 100 employees at peak season -Designed seasonal internship & work study programs for college students-Utilized H2B programs that filled key positions for seasonal amenities-Maintained financial viability with an emphasis on member and guest satisfaction. -Averaged a 95% service approval rating dating from March 2009 - October 2016.:: Venue Summary ::Managed the daily operations of the food & beverage department including the 300-seat Atlantic Room for club and non-club private events, 250-seat Ocean Terrace wedding ceremony site that overlooks the Deveaux Bank and Atlantic Ocean, 85-Seat Bohicket Lounge for casual clubhouse dining, 110-seat Palmetto Room for upscale dining, 60-seat Deveaux Room for private dining, 30-seat Seaview Terrace for elevated oceanfront outdoor dining, 150-seat Pelican’s Nest casual outdoor oceanfront dining, 2 beach club swimming pools with towel services, men's and women's locker room lounges, golf course beverage cart operations, and the Camp Seabrook youth program.:: Seabrook Island Horizon Project ::Initially hired in 2009 to assist the Seabrook Island Club’s team and Building Committee with completing the Horizon Project. The SIC Membership approved a complete overall and rebuild of its facilities at a budgeted cost of $30 million. The project scope included all new design and construction of the following facilities: a new Beach Club Pool Pavilion, Beach Club Family Arcade, Pelican’s Nest Oceanfront Dining, Seabrook Shoppe for retail merchandise, the new oceanfront Island House (main clubhouse), the Lake House a property owner’s association and wellness/community center, racquet club, and equestrian center.

Oak Island, Nc

Directed daily operations of the gourmet catering firm, oceanfront dining facility and cabana bar. Worked directly with clients and support staff to provide lawless events. Provided food and beverage consulting services and wide-scale event planning ranging from menu composition, logistics, vendor selection and coordination, decor, dining room layout, graphic design, and entertainment. Specialized in providing services for weddings, corporate events, golf tournaments, etc. Hired, trained and supervised staff to ensure total quality management and high employee morale.

Bald Head Island, Nc

Managed daily operations of the oceanfront Shoals Club, generating $2.5 million in annual revenues. Supervised day-to-day operations of departments: Membership Sales, Food and Beverage, Recreation, Housekeeping, Facility Maintenance and Security. Served as club liaison to members. Inspected club facility, coordinated repairs/maintenance as needed. Hired, trained, evaluated, and coached personnel (50 - 65 employees) to ensure total quality of product, atmosphere, and service. Established standard operating procedures to increase productivity, and professionalism of staff. Completed financial and statistical reports in a timely and accurate manner. Prepared periodic capital and operating budgets. Reviewed monthly profit and loss statements to ensure budget compliance.

Education record

Education record

Education record

Education record

Education record

Education record

Education record