Providing assistance and advice to nonprofit theaters and artistic professionals in maintaining their information technology and web sites.• Consults on network issues and web content for arts organizations and individual clients.

An award-winning, nonprofit professional theatre company, developing and producing contemporary American plays and musicals. • Directed ticketing for 3 venues, serving over 70,000 patrons annually. Supervised and mentored staff of 3 part-time employees and rotating staff of 3-5 contract employees. • Imported data from multiple departments for annual theatrical season database build, assembling artistic information, performance schedules, and pricing structures, timed to meet marketing and ticket sales launch deadlines. • Redesigned and optimized company web site, giving it a more professional image and increasing patron satisfaction and ease of use.• Improved box office operation, elevating patrons’ first impression from a community theater experience to that of a regional theater through the hiring and development of top-notch staff.• Worked extensively with proprietary database software, analyzing ticket sales and patron information, allowing management to stay on top of vital trends.• Supervised launch of company’s first web ticketing system, significantly increasing online traffic and dramatically reducing costs of phone sales.• Served as in-house director of information technology, upgrading and maintaining hardware, software, network, and phone systems.

Oversaw community-based ticketing services program, offering small theater companies and performance groups opportunities to contract for low-cost box office services.• Provided services to 50+ CBON events per year, generating over $100,000 in annual revenue for clients.• Set up auxiliary box offices at multiple venues, coordinating with venue staff and ensuring CBON representatives conducted business in a professional manner.• Oversaw financial reporting and secure transfer of monies to and from the theaters.

Online division of "Red Herring" magazine, a leader in high-tech journalism, focusing on the venture capital industry, advancements in technology, business, and new media.• Served as senior member on large online production and copy desk, shepherding online articles, porting magazine content to the web, and formatting e-mail newsletters.• Copyedited news stories and e-newsletters with exceptional accuracy.• Utilized content management systems to publish site on a daily deadline, pulling together a wide variety of editorial materials including original stories, features, columns, graphics, and e-newsletters.• Repurposed articles produced by print division for online archival publication, adding metadata and HTML links to enhance cross-referencing and indexing.

West Coast arm of N.Y.-based American Lawyer Media's cutting-edge chain of legal journalism publications. A daily newspaper focusing on issues of law of interest to the legal community.• Managed copy desk for a newsroom of 15 editors and reporters.• Supervised and mentored copyediting staff of 2 FTE.• Oversaw daily production continuity from budgeting and page design to proofing and final signoff through collaboration with editorial, production, and photography departments.• Edited and fact-checked news stories with 100 percent accuracy, never missing daily print deadline in 10 years.• Assembled wide-ranging data, freelance articles, and graphic design elements for ancillary supplements and directories, frequently collaborating with outside authors.