Jonathan Stephens

Jonathan Stephens Email and Phone Number

Indianapolis, IN, US
Jonathan Stephens's Location
Indianapolis, Indiana, United States, United States
About Jonathan Stephens

I am currently the Appeals Operations Director for the Indiana Department of Workforce Development (DWD). My tenure in the Department of Workforce Development has been celebrated with professional development and recognition. This has been the result of the tenacious pursuit of improvement to better serve both the organization and Hoosiers. My tenure includes both working in the Internal Quality unit and as the Operations Director for the Lower Authority Appeal's Department. In my Internal Quality role I assisted in the development of training material, applied process improvements, and provided feedback in both a group and individual environments. As the Appeals Operations Director I prepare and present executive reports, analyze operations for business needs, and apply solutions in divergent areas such as strategy, planning, staffing, performance measures, policy changes, monitoring, advising, and coaching. With the support of a dedicated team, I am committed to evolving our organization's services to meet and exceed the expectations of those we serve.Before coming to working with the DWD, I was a sales professional with a demonstrated history in advertising with a focus of direct sales, lead generation, customer service, and account retention. I have experience with a successful meeting performance goals, coaching, and training.

Jonathan Stephens's Current Company Details
Indiana Department of Workforce Development

Indiana Department Of Workforce Development

View
Assistant Director
Indianapolis, IN, US
Website:
in.gov
Employees:
7867
Jonathan Stephens Work Experience Details
  • Indiana Department Of Workforce Development
    Assistant Director
    Indiana Department Of Workforce Development
    Indianapolis, In, Us
  • State Of Indiana
    Appeals Operations Director/State Program Director E6
    State Of Indiana Jun 2024 - Present
    Indianapolis, Indiana, United States
  • Indiana Department Of Workforce Development
    Internal Quality Manager-Program Director 1
    Indiana Department Of Workforce Development Feb 2021 - Jun 2024
  • Author Solutions, Llc
    Publishing Consultant
    Author Solutions, Llc Sep 2020 - Feb 2021
    Bloomington, Indiana, United States
    Consult with Prospective authors about publishing.Maintain prospective authors in our CRM tool as directed by management.Close business based on author’s needs and goals.Consistently produces a high volume of quality work.
  • Angie'S List
    Senior Sales Consultant
    Angie'S List Feb 2016 - Aug 2020
    Indianapolis, Indiana Area
    -Promoted from Discovery Representative to Eligibility Representative after first three months-Promoted to Senior Sales Consultant in 2017Outreached to service providers via phone (nationwide) to discuss Angie’s List value proposition, products, and advertising optionsOvercame objections and negotiated customized advertising campaigns based on the service provider’s needsCoached service providers how to effectively engage the consumers who submit service requests to solve their… Show more -Promoted from Discovery Representative to Eligibility Representative after first three months-Promoted to Senior Sales Consultant in 2017Outreached to service providers via phone (nationwide) to discuss Angie’s List value proposition, products, and advertising optionsOvercame objections and negotiated customized advertising campaigns based on the service provider’s needsCoached service providers how to effectively engage the consumers who submit service requests to solve their home projects needsResearched service providers using internal notes, company website, and other public informationCRM (Salesforce) used dailyGuided service providers through the background check authorization and approval processMet and exceeded required sales targets Show less

Jonathan Stephens Skills

Inside Sales Solution Selling Relationship Building Consultative Selling Sales Process Salesforce.com Qualifying Prospects Lead Generation Customer Relationship Management Sales Cold Calling

Jonathan Stephens Education Details

  • Lebanon High School
    Lebanon High School

Frequently Asked Questions about Jonathan Stephens

What company does Jonathan Stephens work for?

Jonathan Stephens works for Indiana Department Of Workforce Development

What is Jonathan Stephens's role at the current company?

Jonathan Stephens's current role is Assistant Director.

What schools did Jonathan Stephens attend?

Jonathan Stephens attended Lebanon High School.

What skills is Jonathan Stephens known for?

Jonathan Stephens has skills like Inside Sales, Solution Selling, Relationship Building, Consultative Selling, Sales Process, Salesforce.com, Qualifying Prospects, Lead Generation, Customer Relationship Management, Sales, Cold Calling.

Who are Jonathan Stephens's colleagues?

Jonathan Stephens's colleagues are Ann Long, Pat Corn, Meiyan Tan, Anthony Owens, Jill D Cobb, Lucy Tener, Cammie Ewart.

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