Jonathan Stich Email & Phone Number

Portland, Oregon Metropolitan Area/Remote

Perform financial functions for $250M+ import/export operations including automobiles, freight (marine/air/rail) and cargo.Effectively manage 4 large office/industrial parks and airport retail/concession locations while communicating lease dates, rental rates, rent adjustments (CPI-U/FMV/MAG), security deposits and other miscellaneous fees with leasesReview commercial agreements and leases, maintaining integrity of the lease and all financial lease obligations.Extensive use of JDE

Greater Atlanta Area

Conducted financial analysis and budgeting needs for over 40 airports throughout Delta's domestic system. Responsible for variance explanations and maintaining budget needs and requirements.Performed month-end accounting and created reports for tracking variances, utilizing SAP and Excel.

Greater Atlanta Area

• Coordinated $17B international and $23B domestic pricing / distribution division, exceeding management’s targets and speed to market metrics, utilizing pricing and systems knowledge.• Improved customer service and operational efficiencies for ticket agents worldwide by identifying and selecting software vendor with capability to automate ticketing changes / fees for waivers for specific destinations or markets that were impacted by adverse weather conditions in 2010-2016.

Atlanta

• Performed all functions of customer service, ticketing, and check-in for customers in retail, face-to-face environment. Reissued tickets using historical fares and fare hierarchy ladder.• Received numerous awards and compliments from customers and coworkers, regarding outstanding customer service.

Atlanta

Specialized in communicating with high value customers, including Diamond and Platinum Medallion passengers, as coordinator of Elite Customer Care team. Utilized customer service and sales techniques. Responded to inbound emails and inquiries. Assisted with training new agents. Used complaint resolution tools and sound judgement for compensation, pursuant to company guidelines.

Atlanta

Answer incoming domestic and international sales calls for passengers purchasing tickets on Delta. Customer retention skills and complaint resolution metrics used to promote the Delta brand image.