Jonathan Still Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

Support analysis of Business Banking book (volume / pricing / income / coding) / other as required as part of change initiatives and on-going time critical requirements through access to core system data warehouse and use of MS Excel and MS Access utilising advanced knowledge of Formulas and Visual Basic programming.Preparation MI packs for credit fora and other MI requests as required.Preparation of Basle II / 90 days out of order MI (weekly / monthly / quarterly). Bank of Ireland Intranet authorised Publisher.Co-ordination of Regulatory and Central Bank of Ireland Data requests on behalf of Business Banking Team: PCAR, Lending Standard Board, Forbearance, Liaising with key stakeholders from Finance, Credit Underwriting, Challenged Risk Departments.Design and actioning of quarterly current account transaction fee re-performance. Providing Data analysis support to Business Banking Tender team e.g. assisting in the successful Tender for the Education Library Boards and Education Skills Authority in Northern Ireland.

Belfast, United Kingdom

Business Banking NI representative at BOI Group Information Quality Manger Forum for review of monthly Credit MI scorecard, sharing of best practices, identification of training needs and review of existing/new critical data elements.Monitoring of monthly automated Credit MI scorecard and remediation of data quality issues relating to critical core system data elements through root cause analysis and interaction with relevant business units / account managers.Business Banking NI SharePoint Workflow design architect for all regular and adhoc data cleanse remediation exercises.Business stakeholder/Subject Matter Expert during the scoping, design, testing and implementation stages of Northern Ireland Automated Negotiated Fee System project.Design and management of interim Negotiated Fee System MS Access database and SharePoint site for Negotiated Fee policy and application process.Design and management of Business Banking Lending pricing SharePoint diary to track and report lending facility repricing opportunities.Incorporating all previous MI Co-ordinator responsibilities (see below)

Belfast, United Kingdom

Notable Projects/Work activities within Bank of Ireland's N.Ireland Change Function: Bank of Ireland UK Inter Company Security Operating ModelRetirement of various BoI Customer platforms and implementation of replacement standalone applications such as:• TRACS-Transaction Recording and Cash-keeping System• Close Account Application, Interest, Fees & Charges Application• Direct Debit/Standing Order Application • CCREMS (Competition Commission Remedies)Providing Data analysis (using MS Excel & Access) to support Project Managers.Developing reports for data cleanse & validation exercises.Organising & facilitating project related meetings.Producing User Guides / Comms & internal memos re regulatory & strategic change.Developing test case scenarios & executing Business/User Acceptance Testing.Extracting & interrogating test data from Group IT, challenging results, providing signoff.Accurate & timely reporting on project status v plan using RAG (Red, Amber, Green) process & user friendly reports.Effective administration & storage of all project documents, sign offs & test data in line with group policy.Engaging with key stakeholders and subject matter experts throughout the project lifecycle, challenging existing processes & seeking solutions.Developing & Delivering effective staff training during project implementation, through strong interpersonal & communication skills.

Belfast, United Kingdom

Matching Bank of Ireland mortgage products using customer needs analysis and cross selling of associated life and income protection products. Strict adherence to internal & external compliance procedures and FSA requirements.Development of customer relationships to promote BOI services and non mortgage products.Development of staff through one to one and Group training to enhance product knowledge and ability to identify and refer business.Analysis of referral and sales data to track the sales process and identify the source of business.Maintaining SLA’s across relevant group departments.Delivering informed MI to branch manager and regional mortgage team.Broad knowledge of financial services business to ensure best customer service.

Branch Network

Key roles within the Branch include No.1 Cashier, Foreign Cashier and Customer Service.Branch coordinator for Student Accounts, Deposits, Business Online, Legal & General home insurance.Credit Scoring and various aspects of the lending role.MI Reporting of staff expenses, Staff Information and weekly absence return.

Belfast, United Kingdom

Collating and analysing credit cards sales figures for all branches in N.I.Issuance of clear, concise & accurate credit card sales MI on a weekly basis.Processing and credit scoring of new credit card applications.Preparation and analysis of customer data for credit card campaign mailings. Dispatch of new and renewed credit cards to customers & branch network.Customer Service & support to internal & external customers (telephone).Branch product knowledge & procedural support.