Jonathan Stites Email & Phone Number

Cedar Park, Tx, Us

Austin, Tx

Troubleshoot mechanical and electrical equipment for Tolling System • Perform predictive, preventative maintenance • Diagnose errors and/ or technical problem and determine proper solutions • Understand schematics and drawing for tolling design • Test toll collection and ITS systems through inspection and electronic testing • Use mobile tools and applications to solve or fix issues • Work with AC/DC voltage • Troubleshoot Networking issues • Promoted to Field Supervisor: • Supervise technicians and subcontractors performing maintenance, modifications, and repairs of toll RF sub-systems and related equipment • Read plans, schematics, and drawings • Manage and maintain project and staff schedules • Implement preventative maintenance programs or practices • Keep track of spare inventory and equipment, yearly inventory audits • Supports Technicians and performs more complex diagnosis of equipment problems with related test equipment and computers

Cedar Park, Texas, United States

Supervise technicians and subcontractors performing maintenance, modifications, and repairs of toll RF sub-systems and related equipmentRead plans, schematics, and drawingsSupervises the upgrades, modifications, or replacement equipmentManage and maintain project and staff schedulesImplement preventative maintenance programs or practicesDoes corrective maintenance and repair as neededMaintains contracted response and resolution times in accordance with contract guidelinesMonitors repairs for timely completion, QA inspections and submits supporting documents to appropriate personnelResponse to and corrects trouble ticketsTests toll collection systems through physical inspection and electronic test and measurement equipment proceduresKeep track of spare inventory and equipment, yearly inventory auditsSupports Technicians and performs more complex diagnosis of equipment problems with related test equipment and computersMonitors and performs diagnosis of complex problems involving RF vehicle detection equipment, vehicle ID readers, antennas, RF sources

Cedar Park, Texas, United States

Troubleshoot mechanical and electrical equipment for Tolling SystemPerform predictive, preventative maintenance Diagnose errors and/ or technical problem and determine proper solutionsUnderstand schematics and drawing for tolling designTest toll collection and ITS systems through inspection and electronic testingUse mobile tools and applications to solve or fix issuesWork with AC/DC voltageTroubleshoot Networking issues

Austin, Texas, United States

Help De-escalate hard conversation between teammate and customer. Provide talking points on hard conversation about business policy. Educate teammate about the Payments platform and policies within the department. Mentor new or current employees for best practices about the position.

Austin, Texas, United States

Outreach Sales for Managed Payments· Contact Seller on explaining about the program· Help Sellers register for Managed Payments· Brought in over 150 million GMV of Sellers into the program· Transition to Front Office teammate in October 2019.· Work with Sellers to verify bank and personal details for KYC· Help buyer’s checkout when they are receiving errors from the site· Submit CMT tickets for issue with verifying details in Managed Payments accounts· Work on E2M-Account Take Over cases through Agent Desktop system· Work on customers with E2M-Account Suspension and appealing the suspension· Become a Mentor as of October 2020, Support the team in the chat for Managed payments by answering questions and resolving issues. Help de-escalating hard conversations between Agent and Member. Provide key talking points to overcome hard conversations about policies.

Austin, Texas

Provide face to face Customer Service by arriving on time to appointments, and presenting a friendly, helpful, well spoken and well dressed exterior. Install Fiber Optics and electronic equipment, troubleshoot and resolve equipment and communication transmission problems. Drive an assigned company vehicle and maintain a short supply of materials and equipment. Cover a Austin geographic area to perform installations for Google Fiber products.Use power and hand tools to complete all installation. Maintain one of the lowest return service call statistics and highest safety rating and a high customers satisfied rate. Mentor/Coach new employees out of training. Help train promoted employees to Service Technician position. Develop each mentee to meet or exceed all metrics of the position.

Aliso Viejo, Ca

Department of Field Financial- Contract & License Specialist. Process daily cycles for PE (Variable) and PM (Non-Variable) for the department of commissions. Researching and updating Producer and office information in the DCM system. Setup new producer’s from all Broker Dealer’s and Office’s in the company system (DCM). Process Contracts paperwork that is submitted by the Broker Dealer or Regional Life Offices. Submit background report for each producer who is a direct pay producer. Correct any incorrect information in the system regarding all producers.

Riverside, Ca

Provide face to face Customer Service by arriving on time to appointments, and presenting a friendly, helpful, well spoken and well dressed exterior. Install satellite dish and electronic equipment, troubleshoot and resolve equipment and communication transmission problems. Drive an assigned company vehicle and maintain a short supply of materials and equipment. Cover a 1-8 city geographic area to perform installations and handle to service calls independently. Troubleshoot customer’s satellite dish, HD box, HD DVR box, and regular boxes. Use power and hand tools to complete all installation and service calls. Maintain one of the lowest return service call statistics and highest safety rating.

Anaheim, Ca

Provide face to face customer service, greeting and communicating with customers in a professional manner at all times. Arriving on time for appointments and making sure to always wear the approved company uniform. Install cable and electronic equipment, troubleshoot and resolve equipment and communication transmission problems. Drive an assigned company vehicle and maintain a short supply of materials and equipment. Utilize company laptop/phone/electronic equipment to obtain and update work orders and calibrate/change equipment settings on customer’s equipment. Cover a 1-5 city geographic area to perform installations and handle to service calls independently. Troubleshoot customer’s analog/digital cable boxes, cable wires, and some minor electrical issues. Work with senior headquarters personnel effectively to resolve complex problems. Use power and hand tools to complete all installation and service calls. Maintain one of the lowest return service call statistics and highest safety rating.

Fullerton, Ca

Merchandise Stocker. Receiving and loading, backroom puller, and main store organization and re-stocking. Frequently used manual and electronic pallet jack and one-man wave used for high level storage and retrieval. Assisted store management with display set-up and breakdown. Contributed to the store being awarded for inventory control, organization, safety, and cleanliness.

Fountain Valley, Ca

As Assistant Coach, I Helped brain storm tactics and motivate players to exceed goals. Verbalized idea’s and gave pep talks, assisted in training and perfecting team players and their form. Coached the varsity football defensive lineman, and coordinated the junior varsity defense. Team went to first round CIF playoffs, and several players were selected to all-league first team.

La Habra, Ca

Assistant Coach and Coach. Coordinated the junior varsity football defense and assisted with varsity offensive/defensive line. Several players were selected as all-league first team. Coach for varsity and junior varsity men/women discus. Several team members qualified to attend CIF competition.

Computer Systems Networking And Telecommunications

Completed a semester.

Diploma

Activities and Societies: Played Football for Four years, Track and Field for three years, Basketball for two years.