Oversee and manage Development and Support team as it pertains to customer projects and user experience.Perform remote and onsite software demonstrations to potential customers.Conduct onsite and remote user trainings and implementation for all software modules.Coordinate software customization and special projects as it relates to regulatory body regulation changes and functionality.Manage customer satisfaction and special requests.Meet with development team to communicate feature improvement, technical adjustment, and functionality.Coordinate data center hardware upgrades and monitor performance measures.Work together with and coordinate outside vendor cooperation, development, and maintenance of software interfaces.Sales follow up and communication as it pertains to potential customer inquiries.Coordinate Management meetings and perform project completion reports.Create both training and marketing demonstration videos.

Conduct assessments and screening for referred clients (adult and adolescent) surrounding alcohol and drug issues.Facilitate Phase I and II process treatment groups.Perform Individual counseling and case management services to large caseload.Facilitate education surrounding addiction issues.Act as Gambling Treatment Specialist for Agency.

Conducted assessments for Mental Health population involved in criminal justice system and addictions treatment.Performed individual counseling with a large case loadConducted group counseling each week on Aggression Management, Domestic Violence, Depression, and Gambling addiction.Communicated with court systems on client progress.Assessed sex offender clients for treatment participation.Managed IMPACT DV Program.

Provided confidential phone consultations and assessments to both employees and employers.Facilitated multiple trainings, wellness seminars and orientation sessions at employer sites.Generated and distributed utilization reports to employer contacts.Assisted in marketing EAP services to employers as well as provide informational seminars to prospective employers.Conducted individual Solution Focused counseling sessions with employees.