Jonathan Stringer Email and Phone Number
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Jonathan Stringer personal email
Jonathan Stringer phone numbers
I love seeing and hearing about our customer and employee success and being part of their story.
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Salesforce Operations, Senior ManagerTrintech Aug 2023 - PresentPlano, Texas, UsLeading a small team supporting Sales Cloud, Service Cloud and Experience Cloud, managing small and large projects. I have a passion for automation that makes the users experience smother and easier. I manage 3rd party package integrations with all three clouds. I am excellent a flows and can do simple Aura, Apex, LWC, triggers, API integrations.
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Salesforce Experience Cloud, Senior ManagerTrintech Apr 2022 - PresentPlano, Texas, UsLeading a team of Certified Salesforce Administrators to manage 3 Salesforce Experience sites. Two for Customers and one for Employees. We are progressing these sites to use as much A.I. and automation as possible to provide the most relevant information to the user, whether that is case deflection or suggesting media content or a training experience.Salesforce Service cloud is a core part of our offering in our Customer communities where we promote Knowledge articles along with other media like short videos to provide answers to our Customer needs. When a customer does have to create a case they can create a video in the case to share their experience in our software products.
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Salesforce Experience Cloud, ManagerTrintech Aug 2021 - Apr 2022Plano, Texas, UsCurrently responsible for managing a team that develops and maintains 3 Communities. 2 Customer facing and one internal Community. I develop simple components and love automating the community experience using Salesforce flows. We take stakeholders' community experience dreams and turn them into reality with documentation and training.
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Salesforce Experience Cloud, SpecialistTrintech Jul 2018 - Aug 2021Plano, Texas, UsResponsible for the development and maintenance of 3 Communities. 2 Customer facing and one internal Community.
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Training ManagerTrintech Feb 2015 - Jul 2018Plano, Texas, UsResponsible for:Developing and delivering ILT and online training (Webinars, E-learning , videos) to our customers and consultants.Managing company wide collaboration to produce written, graphical, video and e-learning training material.Designing, developing and managing our new customer communities for fast access to knowledge, training and support.
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Senior Support AnalystTrintech Jan 2011 - Feb 2015Plano, Texas, UsSenior Support Analyst on the global 24/7 application support team, supporting over 100 EMEA Blue Chip companies and high street names that use Trintech’s Financial Web and Client Server applications. Managing, mentoring, training 1st line supportCustomer relationship management with key clientsEscalation management of hot issuesTroubleshooting ASP.NET and Java applications on IIS and JBoss Writing SQL scripts to fix data issuesWriting documentation and training material for customers
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ConsultantItextra Jan 2007 - Dec 2010Consultant to a variety of small businesses:Developing websites, refreshing I.T infrastructure, providing training and support
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Systems IntergratorSercom Solutions Aug 2006 - Jan 2007Contacting for Serco to deliver small to medium scale projects integrating new solutions into the Ealing Councils Infrastructure: Like Hummingbird EDRMS
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Systems Intergrator / Systems AdministratorCsc 2004 - 2006Global, UsAdministrating 500 servers for Department of Health delivering projects like migrating from Novel to Microsoft file servers, providing 3rd line support and Systems integrator for Projects like: Laptop Hardisk Encryption using Pointsec. -
Desktop Team LeaderCsc 2003 - 2004Global, UsManaged a 30 strong team over six locations in London. Interfacing with the customer and management ensuring the expected service was provided and SLA’s were met. Responsible for: Management of 3rd line escalations of technical faults and customer complaints, Staff appraisals, performance monitoring, training, and shift rotas,
Jonathan Stringer Skills
Jonathan Stringer Education Details
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Midkent College, United KingdomComputer Science -
Canterbury College, United KingdomElectrical And Electronics Engineering
Frequently Asked Questions about Jonathan Stringer
What company does Jonathan Stringer work for?
Jonathan Stringer works for Trintech
What is Jonathan Stringer's role at the current company?
Jonathan Stringer's current role is Salesforce Operations Senior Manager at Trintech.
What is Jonathan Stringer's email address?
Jonathan Stringer's email address is jo****@****ech.com
What is Jonathan Stringer's direct phone number?
Jonathan Stringer's direct phone number is +197270*****
What schools did Jonathan Stringer attend?
Jonathan Stringer attended Midkent College, United Kingdom, Canterbury College, United Kingdom.
What skills is Jonathan Stringer known for?
Jonathan Stringer has skills like Training, Training Delivery, E Learning, E Learning Implementation, Webinars, Webinar Development, Project Delivery, Team Leadership, Prince2, Instructional Design, Curriculum Development, Customer Service.
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