As a Dispatch Team Lead Help Desk Triage at CAI, a leading IT solutions provider, with over four years of experience in technical support and project management. I have earned three credentials from LinkedIn that demonstrate my proficiency in project management skills, requirements, and SQL for non-programmers. In my current role, I direct a neurodiverse team of five associates in day-to-day operations, implementing customized task assignments and accommodations to maximize productivity and achieve a 25% increase in overall team efficiency. I also streamline the triaging process by introducing a priority matrix based on urgency and impact, leading to a 10% decrease in average response time on tickets. Additionally, I train in Blue Cross Blue Shield and medical systems and keep up on changes to policy to ensure a 99% ticket routing accuracy. My mission is to utilize my IT skills and leadership abilities to optimize the efficiency and quality of the dispatch services, and to collaborate with other managers and teams to ensure customer satisfaction and business growth. I am passionate about learning new technologies and applying them to solve real-world problems. I am also committed to coaching and developing my team members and providing them with constructive feedback and growth opportunities.Outside of work I have an 11 month old son, a lovely wife, and a passion for animals.Competencies: Lua, C++, PythonEmail: JonJStubbs@gmail.comMobile: 484-678-5488