Jonathan Stubbs Email & Phone Number

Oxford, Pa, Us

Nottingham, Pennsylvania, United States

Patrol premises, review and maintain cameras.

Pennsylvania, United States

Directed a Neurodiverse team of 5 associates in day-to-day operations, implementing customized taskassignments and accommodations to maximize productivity and achieve a 25% increase in overall teamefficiency.Streamlined triaging process by introducing a priority matrix based on urgency and impact, leading to a10% decrease in average response time on tickets.Train in Blue Cross Blue Shield and medical systems and keep up on changes to policy to ensure a99% ticket routing accuracy.Implemented innovative routing strategies to achieve a 99% accuracy rate for each associate; utilizereal-time data analysis to enhance decision-making processes.Coach team on ticket misroutes and social norms of the average work place.Present KPIs on a weekly, monthly, and quarterly for team.Orchestrate the seamless integration of ticketing system and documentation into ServiceNow, resultingin the completion of 60% of out dated tickets.

Oxford, Pennsylvania, United States

Directed a 20-member team in delivering top-notch tech support and driving product upsells, leading toa 20% boost in upsell conversion rate and a 15% increase in overall revenue.Support other tech support managers and their teams with any overflow of work.Incorporated call analytics tools to review team performance daily, identifying opportunities for skilldevelopment and process improvements that elevated customer experience ratings by 2 points anddecreased call escalations by 40%.Schedule and lead weekly coaching meetings with each agent and develop growth strategy projects toensure metrics are achieved and agents comfortable with sales and customer service skills.Orchestrated and facilitated weekly coaching sessions with individual agents, driving an increase insales performance and improvement in customer service satisfaction ratings through targeted skilldevelopment initiatives.

Jennersville, Pa

Analyze product catalogs for accuracy and compliance, leading to a reduction in inspection errors andenhancing overall operational efficiency for the company.Developed a comprehensive defect categorization system, enabling quicker root cause analysis andresolution, which reduced defect resolution time by 30% and increased overall product quality.Maintained all software and hardware needs across the warehouse section of the business

Coordinated asset organization initiatives to enhance operational efficiency, enabling quick retrieval andutilization of resources, leading to a 30% reduction in asset search time and a 20% increase in assetutilization rates.Implemented inventory control measures to minimize stockouts and overstock situations, resulting in a25% reduction in carrying costs and a 15% increase in inventory turnover ratio.Orchestrated invoice management process, ensuring timely payments and accurate record-keeping,which led to a decrease in late payment penalties and a 5% increase in vendor discounts.Streamlined grocery stocking procedures to optimize inventory turnover and reduce waste, resulting in a20% decrease in waste costs.