Jonathan Stump Email & Phone Number

South Jordan, Utah, Us

South Jordan, Utah, Us

Scottsdale, Az, Us

Scottsdale, Az, Us

Primary responsibilities include developing products for external clients that include reports, integrations with 3rd party products, and new infrastructure that incorporate with our core product offering. Writing requirements and working with our BA team to design the specifications and validate that it will suit the client's need. Utilizing SOLID principles in an Agile environment and we use Git as our source control. Also, using Nunit test framework for test driven development. Secondary responsibilities include integration and end-to-end functional testing, working with QA to resolve and diagnose any bugs/issues with both new development products and existing products that have been delivered to clients.

Scottsdale, Az, Us

Being in the Technical Services team, my main responsibilities include working between our Support Team and QA to resolve issues for clients, working directly with IT groups and clients to determine any technological need for our product during an implementation, creating/designing custom documentation catered to individual clients based on their custom environments, and training our newest Support Consultants.A secondary responsibility is being the technical lead for IKO's and EKO's with prospective and new clients.A tertiary responsibility is working directly with our QA to test new software and assist with regression testing before a new version of our software package is released. We (Technical Services Team) create/design the technical documents that client's will refer to during installations, migrations, upgrades, and architectural documents.

Scottsdale, Az, Us

In the Customer Support Consultant I role, my main responsibilities including troubleshooting and diagnosing issues in the software system with clients. During the troubleshooting process, if it was determined as user error or training, I would work with the user to validate that they understood the process to prevent the issue from happening. A side responsibility was taking known issues or common issues and writing small documents to help build our knowledgebase for users to access.

Us

Troubleshooting, diagnosing, and repairing client's computers remotely using LogMeIn software. Another core responsibility was setting up new printers and other devices on the network, and training clients on how to use new software or their new computer.

Us

Working with client's to troubleshoot, diagnose, repair, setup, and train on their computers, printers, phones, and tablets. Worked with iOS 5+, Android 3.0 +, Blackberry OS, Windows XP +, Mac OSX 10 +, and Windows RT.