Jonathan Suda Email & Phone Number

Irving, Texas, United States

• Analyzed data trends across 9 different markets• Created weekly sales and disposition reports including pivot tables• Forecasted budget for both annual and quarterly operations cost • Managed and directed all solar projects in 9 different markets from beginning to end• Collaborated with 6 different install partners to assure quality solar installations in a timely manner• Installed over 20 million dollars’ worth of projects under my management• Supervised both electrical and building permit departments to assure proper project flow• Performed quarterly audits on system designs to assure most performance based / budget friendly designs were implemented. • Processed interconnection agreements between the customer and electrical companies• Trained regional managers on creation of monitoring portals for customers in both Enphase and SolarEdge platforms• Managed Google Workspace platform / Zoho CRM for the whole organization • Supervised entire customer service department to assure customer satisfaction• Configured email server to match company security needs• Inspected all sales documents and photos to assure quality deal compliance• Piloted VOIP (RingCentral) software to ensure orderly and logical phone system structure• Evaluated monthly inspection / permission to operate reports to assure that projects were completed within company's expectations

• Monitored incoming calls to assure customers were answered in a timely and efficient manner• Trained customer service team on new technology and software to maximize efficiency• Addressed all customer escalations from the internal team and loan companies

• Answered emergency and non-emergency calls• Developed critical thinking skills for emergency situations• Operated 3 separate computer systems with 8 screens• Adapted advanced listening and comprehension skills to provide more efficient service• Monitored CAD system to locate where units were• Coordinated with co-workers to ensure most efficient and safe service• Inputted several record entries into NCIC database

• Efficiently operated in a fast-paced call center environment• Routed specialized quality assurance technicians for DFW and El Paso• Analyzed trouble call reports to prioritize jobs for technicians• Coordinated technician routes to increase efficiency and productivity• Received multiple awards for teamwork and accountability• Facilitated a new program to assist technicians with productivity• Trained dispatchers• Documented technician job durations to monitor and adjust routes