Jonathan Suda Email & Phone Number

Irving, Texas, United States

• Analyzed data trends across 9 different markets
• Created weekly sales and disposition reports including pivot tables
• Forecasted budget for both annual and quarterly operations cost
• Managed and directed all solar projects in 9 different markets from beginning to end
• Collaborated with 6 different install partners to assure quality solar installations in a timely manner
• Installed over 20 million dollars’ worth of projects under my management

• Monitored incoming calls to assure customers were answered in a timely and efficient manner
• Trained customer service team on new technology and software to maximize efficiency
• Addressed all customer escalations from the internal team and loan companies

• Answered emergency and non-emergency calls
• Developed critical thinking skills for emergency situations
• Operated 3 separate computer systems with 8 screens
• Adapted advanced listening and comprehension skills to provide more efficient service
• Monitored CAD system to locate where units were
• Coordinated with co-workers to ensure most efficient and safe service

• Efficiently operated in a fast-paced call center environment
• Routed specialized quality assurance technicians for DFW and El Paso
• Analyzed trouble call reports to prioritize jobs for technicians
• Coordinated technician routes to increase efficiency and productivity
• Received multiple awards for teamwork and accountability
• Facilitated a new program to assist technicians with productivity