Jonathan Suero Email & Phone Number

Rhode Island, United States

New Haven, Ct, Us

Epic ClinDoc Certified 1 .1 Supports application implementation and support including analysis, planning and preparation.1 .2 Designs, configures and tests interfaces and reports according to the departmental standards.1 .3 Determines the need to create in-house programs to support the new system.1 .4 Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use ofthe new system.1.5 Provides teammates input to workflow, design, build and testing expertise to ensure a successfulimplementation.1 .6 Assists in resolving major design issues and recommends solutions for resolution.1 .7 Analyzes business processes to ensure proper system configuration.1.8 Logs, tracks, and resolves issues and changes related to software code modifications orenhancements.1 .9 Meets with users to determine their requirements as it relates to hardware or software needs.1 .10 Informs management of all issues that are impacting or will impact assigned area/s.

Providence, Ri, Us

Epic Clinical Support Analyst - (Permanent) March 2016-Present • Gathered details of reported Epic or Epic related technology incidents or requests.• Assisted in resolving Epic issues by providing education to end-users or triaging to appropriate IS resources. • Identified and developed educational and reference materials, and taught use of Epic in class room and one on one settings. • Collaborated with end users and different departments to ensure smooth transitions of new Epic upgrades and changes to workflows.• Analyzed processes to help insure proper use and identified opportunities for optimization that helped improve the relationship between Epic and the betterment of patient care.

Greenville, South Carolina, Us

Saint Francis Hospital - Beverly Hospital - Greenville Hospital Various Locations Epic Consultant - (Contract) April 2015-Febuary 2016• Provided direct go-live support at the following hospitals (Saint Francis Hospital, Beverly Hospital and Greenville Hospital)• Supported providers and staff in the use and workflow optimization in the following Epic modules (ASAP, Ambulatory, Inpatient-(Clin-doc). • Helped end-users optimize their progress notes through the use of templates, smart texts, smart links and smart phrases. • Assisted nurses with patient rounding issues such as MAR documentation, vital sign, updating medical history and immunization records, entering input and output, and IV assessments. • Gained diverse ambulatory and front end workflow knowledge by working in clinics with different specialties. Specialties include: Internal medicine, Pediatrics, Stroke, Neurology & Neurosurgery, and Diabetes.

Providence, Ri, Us

Rhode Island Hospital Providence, RIEpic Trainer (ASAP) - (Contract) February 2015-April 2015• Provided direct Go live support at Rhode Island Hospital.• Trained end-users to navigate and perform common workflow functions in the ASAP module of the Epic EMR.• Collaborated as part of ASAP team to help in the implementation of the Epic System in all Lifespan Hospitals by creating lesson plans, training manuals, and tip sheets. • Gained emergency department workflow knowledge through shadowing providers and staff at Rhode Island Hospital and Miriam Hospital to help create a more tailored curriculum for my trainings.

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance

Computer And Information Systems Security/Information Assurance