Leadership of the Specialist Risk function providing advice and oversight to Technology, Data, Supplier Management, Payments, Operational Resilience, Change and, Customer Insights & Service.

Leadership of:- Operational Risk Framework & Systems- Risk oversight of Chief Customer Office- Operational Resilience Programme

Leadership and delivery of the organisation's Operational Resilience programme. Specifically:o Delivery of a criticality baseline, target risk appetite and setting criteria for all theassociated standards and methodologies.o Defining and agreeing impact tolerance thresholds for Important Business Services andmapping these end-to-end against Resilience controls.o Validating Resilience controls and capabilities delivering adequacy assessments, formalrisk opinion and… Show more Leadership and delivery of the organisation's Operational Resilience programme. Specifically:o Delivery of a criticality baseline, target risk appetite and setting criteria for all theassociated standards and methodologies.o Defining and agreeing impact tolerance thresholds for Important Business Services andmapping these end-to-end against Resilience controls.o Validating Resilience controls and capabilities delivering adequacy assessments, formalrisk opinion and improvement recommendations.o Delivery of a Board level treatment approach that provisions for the management ofmaterial Resilience gaps.o Delivery of a stress testing programme that assures and strengthens Resilience controls. o Transition the programme into BAU ensuring that programme deliverables becomeembedded and that the target operating model is fit for purpose. Show less

Led the organisation’s Crisis & Incident Management policy and framework. Specifically:-Member and custodian of Bank and Plc Crisis Management teams (gold), Chair of the Bank’s Serious Incident Committee (silver) with accountability for all operational response (bronze) overseeing thousands of incidents 24/7/365 across all levels of severity-Led strategic response planning, the associated executive training regime and the development of organisational playbooks (data, cyber, fraud… Show more Led the organisation’s Crisis & Incident Management policy and framework. Specifically:-Member and custodian of Bank and Plc Crisis Management teams (gold), Chair of the Bank’s Serious Incident Committee (silver) with accountability for all operational response (bronze) overseeing thousands of incidents 24/7/365 across all levels of severity-Led strategic response planning, the associated executive training regime and the development of organisational playbooks (data, cyber, fraud, operational capacity, dawn raids, recovery & resolution, liquidity, critical supplier failure and macro-economic)-Post-incident remediation framework including thematic control environment reviews and control improvementsLeadership of the Bank’s Business Continuity policy and framework. Specifically:-Policy, framework, strategic direction and functional leadership across the organisation and externally across outsourced relationships-Setting and monitoring risk appetite-Tracking and alignment with industry best practice and Regulatory expectationo Direct accountability for all aspects of recovery site provisioningo Ownership of mass-communication software and organisation-wide awareness programmesLed Risk across the Operations Division providing risk oversight, challenge and functional leadership to Customer Services, Payments, Mortgages, Outsourced Ops, Collections & Recoveries and Planning, Change & MI. Specifically:-Regulatory conduct & compliance assurance-Process risk & control assessment framework-Assurance across all Banking and Insurance Products developing data analytics simplifying reporting-Compliance monitoring, testing, reporting and training across the risk policy estate-SME input into ICAAP modelling, event management, board risk appetite, horizon scanning and Regulatory interactions-GDPR custodianLeadership of 35 risk and resilience professionals.Approved under the FCA’s Certification Regime to perform a significant-harm function (SHF4). Show less

Led the design, delivery and execution of a customer and conduct centric crisis and incident management framework across the Bank including preparation and the subsequent response for the migration of c.2m Cards, Savings and Loans customers.Led all strategic response planning, the associated executive training/exercising regimes and the development of organisational level response playbooks (including data loss/compromise, cyber attacks, large scale fraud, operational stress capacity… Show more Led the design, delivery and execution of a customer and conduct centric crisis and incident management framework across the Bank including preparation and the subsequent response for the migration of c.2m Cards, Savings and Loans customers.Led all strategic response planning, the associated executive training/exercising regimes and the development of organisational level response playbooks (including data loss/compromise, cyber attacks, large scale fraud, operational stress capacity, dawn raids, recovery & resolution, funding & liquidity, critical supplier failure, Brexit).Member and custodian of Sainsbury’s Bank and Sainsbury’s Group Crisis Management teams (gold), Chaired the Bank’s Serious Incident Committee (silver) with direct accountability into the CEO & Board with my team holding broader accountability for all operational level response (bronze) across the Bank (overseeing the response to thousands of incidents, 24/7/365 across all levels of severity).Policy ownership and oversight including supplier oversight (SYSC 8 compliance) and assurance interactions with direct accountability for “respond and recover” elements of the resilience model.Approved under the FCA’s Certification Regime to perform a significant-harm function (SHF4). Show less

From a standing start, I designed, implemented and led a Resilience framework for the Bank in preparation for transition from Lloyds Banking Group delivering a full “detect, protect, respond and recover” model.Designed and delivered a Board approved mandate for the crisis and incident response framework.Sponsored two concurrent, multi-million pound recovery site projects implementing recovery solutions for businesses in both Scotland and England on time and on… Show more From a standing start, I designed, implemented and led a Resilience framework for the Bank in preparation for transition from Lloyds Banking Group delivering a full “detect, protect, respond and recover” model.Designed and delivered a Board approved mandate for the crisis and incident response framework.Sponsored two concurrent, multi-million pound recovery site projects implementing recovery solutions for businesses in both Scotland and England on time and on budget.Integrated the Bank's Crisis response structure into the Group structure and led all Bank Crisis interaction.Led the Property team delivering Edinburgh’s largest commercial letting in over a decade and the subsequent £18m project for the Bank’s new headquarters. Show less

• Led Business Continuity provisioning to one of the largest integration programmes in financial services history (migrating 20 million customer accounts).• Led the Groups Work Area Recovery sites and £14 million annual budget.• Designed and delivered robust Business Continuity KRI's and board metric data. • Professional development and performance management of 18 colleagues.• Leadership of 3 organisational transformations and the associated people impacts.• Winner "Crisis… Show more • Led Business Continuity provisioning to one of the largest integration programmes in financial services history (migrating 20 million customer accounts).• Led the Groups Work Area Recovery sites and £14 million annual budget.• Designed and delivered robust Business Continuity KRI's and board metric data. • Professional development and performance management of 18 colleagues.• Leadership of 3 organisational transformations and the associated people impacts.• Winner "Crisis Strategy of the Year", 2011 Continuity & Insurance Risk Awards.• Winner "Business Continuity Team of the Year", 2010 Continuity & Insurance Risk Awards. Show less

Director, Business Continuity ManagementCorporate Operational RiskHalifax Bank of Scotland PlcGroup Business Continuity Relationship ManagerGroup Operational RiskHalifax Bank of Scotland Plc Project ManagerGroup Operational RiskHalifax Bank of Scotland PlcBusiness Support ManagerBank of Scotland MortgagesHalifax Bank of Scotland PlcMortgage ManagerBank of Scotland, Mortgages Halifax Bank of Scotland PlcWorkflow &… Show more Director, Business Continuity ManagementCorporate Operational RiskHalifax Bank of Scotland PlcGroup Business Continuity Relationship ManagerGroup Operational RiskHalifax Bank of Scotland Plc Project ManagerGroup Operational RiskHalifax Bank of Scotland PlcBusiness Support ManagerBank of Scotland MortgagesHalifax Bank of Scotland PlcMortgage ManagerBank of Scotland, Mortgages Halifax Bank of Scotland PlcWorkflow & Performance ManagerResidential MortgagesBank of Scotland PlcCustomer Service OfficerResidential MortgagesBank of Scotland Plc Show less