Desktop Engineer
CurrentContracted to Singapore Economic Development Board, my job responsibilities have included the following:• Dealt with hardware and application support queries and resolved issues reported to the support desk, which involved interacting directly with a wide range of end users, including C-level VIPs at EDB. • Provided end-to-end service management from logging problems to initiating escalation procedures, which sometimes involved other IT teams/experts, and following through on all open… Show more Contracted to Singapore Economic Development Board, my job responsibilities have included the following:• Dealt with hardware and application support queries and resolved issues reported to the support desk, which involved interacting directly with a wide range of end users, including C-level VIPs at EDB. • Provided end-to-end service management from logging problems to initiating escalation procedures, which sometimes involved other IT teams/experts, and following through on all open tickets until closure, making sure that the affected end users were kept informed of the status of their issues throughout the process. • Used diagnostic tools to troubleshoot problems associated with network connectivity, hardware and software. • Resolved advanced issues with with 2-factor encryption and manual installation of hot-fixes when software updates fail to push down properly via SCCM. • Performed routine as well as scheduled desktop patch updates according to EDB's SOPs.• Provided end user data and application recovery when necessary.• Deployment and inventory tracking of hardware and software as and when required.• Trained and familiarized end users on new software, hardware and peripheral operation on an ad-hoc basis by request from VIPs as well as during scheduled technology clinics. • Traveled to EDB's remote data center site to provide support and complete other assigned tasks as required. Show less
