Jonathan Suresh Email & Phone Number

Singapore

• Contracted to Singapore Economic Development Board, my job responsibilities have included the following:
• Dealt with hardware and application support queries and resolved issues reported to the support desk, which involved interacting directly with a wide range of end users, including C-level VIPs at EDB.
• Provided end-to-end service management from logging problems to initiating escalation procedures, which sometimes involved other IT teams/experts, and following through on all open… Show more Contracted to Singapore.
• Provided end-to-end service management from logging problems to initiating escalation procedures, which sometimes involved other IT teams/experts, and following through on all open tickets until closure, making sure.
• Used diagnostic tools to troubleshoot problems associated with network connectivity, hardware and software.
• Resolved advanced issues with with 2-factor encryption and manual installation of hot-fixes when software updates fail to push down properly via SCCM.

Singapore

Farrago is a Singapore based band drawing on a variety of styles from brit-rock, indie, ska, big band and metal. They have developed an eclectic sound of hook filled melodies and driving rhythms, all designed to put a spring back in peoples step.

Singapore

• Contracted to Atos Information Technology Inc. providing on-site IT support on two simultaneous projects for BASF Southeast Asia Pte Ltd and Singapore Economic Development Board.
• Managed everyday technical issues via ticketing system and troubleshooting (Level 1&2) with end users in addition to providing break/fixes when required. Also performing Technology Refresh deployment of new machines to.
• Managed everyday technical issues via ticketing system and troubleshooting (Level 1&2) with end users in addition to providing break/fixes when required. Also performing Technology Refresh deployment of new machines to.
• Training junior engineers on processes, conducting end user training on secure and acceptable use of deployed devices, handling deployment logistics and manpower planning and providing weekly debrief to stakeholders.

Singapore

• Contracted to Wipro Technology's Operating System Migration Project for Visa Inc.
• Responsible for upgrade and deployment of new operating system (Windows 10) on machines running Windows 7 to existing users in various Departments and setting up of user profiles including but not limited to, Data.
• Responsible for upgrade and deployment of new operating system (Windows 10) on machines running Windows 7 to existing users in various Departments and setting up of user profiles including but not limited to, Data.

Singapore

• Contracted to Dell Global B.V.'s Operating System Migration Project for United Overseas Bank.
• Worked on the upgrade and deployment of new operating system (Windows 7) on machines running Windows XP to existing users in various Departments and setting up of user profiles including but not limited to, Data.
• Worked on the upgrade and deployment of new operating system (Windows 7) on machines running Windows XP to existing users in various Departments and setting up of user profiles including but not limited to, Data.
• Trained junior engineers on processes, handled deployment logistics and manpower planning and provided weekly debrief to stakeholders concerning relevant KPIs, such as staged devices for deployment, successfully.

Singapore

• February 2014 to November 2014 - Contracted to Hewlett Packard's Government SOE (Standard ICT Operating Environment) Integrated Infocomm Systems Project division.
• Responsible for the Technology Refresh deployment of new machines to users in various government agency sites and setting up of machines including but not limited to, Data Migration, set up of email accounts (Outlook.
• Responsible for the Technology Refresh deployment of new machines to users in various government agency sites and setting up of machines including but not limited to, Data Migration, set up of email accounts (Outlook.
• Dealt with the everyday technical issues via ticketing system and troubleshooting (Level 1&2) with end users in addition to Technology Refresh deployment of new machines to users and setting up of machines including.
• Routine Windows Server (2012) maintenance performed both onsite and with remote management tools, including Operating System updates, Server utilisation review, RAID Alarm Monitoring and User Accounts review. Show less

Nicf - Diploma In It Services (System Support), Information Technology

Nicf - Advanced Certificate In It Services (Infrastructure Support), Information Technology

Certificate In Music Technology And Music Theory, Music