Joining the Bupa Care Services IS Department originally on a 9 month contract basis, the role is to provide pro-active technical support services to ensure appropriate system availability, reliability and performance. This included business analysis, technical analysis, specification, design and implantation, where necessary I have been required to write a few support scripts which were done in vb script, Perl and batch scripting.I advise the business on a day to day basis on the way forward with systems whilst also leading some projects from a support perspective such as the take on of the new Talent management system (Taleo). Other project work includes migrating the main system used by Bupa care homes from a Legacy FoxPro system to a SQL 2008 system.Whilst being at Bupa one of the main objectives is to introduce and maintain Version controlled support documentation, Audit documents and a basic knowledge base using Microsoft Sharepoint. This later turned in to project work advising the project manager on what was required on the project to migrate the Major cafe home system on to a new infrastructure and SQL Back end. This included the introduction of a full end to end test system that was out of scope originally and migrating all the jobs from an old NT4 server to a more suitable environment. I was assigned to the project as it was behind schedule and it ended up going in on deadline with no issues on Go-Live.Key technologies Used:-• Microsoft SQL Server • CITRIX • Sharepoint • Maestro scheduling (Tivoli Workload Scheduler) • Oracle • Microsoft Access • Microsoft Foxpro • Batch Scripting• VB Script• Service Now• Saba LMS System• HP Openview Service Desk• Perl Scripting

The team started with 5 people when I joined and has since grown to over 20 people. General Duties included:Supporting Hand Held Terminals - Hardware and bespoke software.Supporting EPOS systems - from checkouts right back to central reporting.Managing escalations.Managing and querying SQL databases, resolving data issues.Rolling out of new technologies and applications, and helping to create the support processes for them.Liaising with 3rd parties to ensure proper support of applications and new developments.Supporting cash office systems.Completing daily checks on Servers, PC's, and Wireless Devices.Automating as much manual work as possible using various methods.Dealing with sensitive information.Testing new software.Technical documentation and diagrams.Conducting support service reviews with our customers for other areas of the business.Working with the business to identify areas that need improvement and working to make these improvements.Configuration of new stores.Helping to bring on Junior members of the team where requiredConsulting on new projects, from small projects to companywide and high profile projectsGenerating various reports for customersDealing with Major incidents as and when they occurMicrosoft IISKey AchievementsWhilst being at Morrisons I have been involved in several major projects and pieces of works and achieved several training course. These include:-Upgrade of old Epos system to new oneRollout of a café Epos systemInstallation of a RF network within the WarehousesRollout of a bespoke RF HHT systemsRollout of a new Cash Office SystemInstallation of Self Scan checkoutsRollout of Queue monitoring softwareTakeover of Safeway SupermarketsRollout of a new combined Epos system - Combines Retail, PFS, Dry cleaning, Café, Self Scan and Cash OfficeIntroduction of Convenience storesAttendance of ITIL CoursesAttendance of Microsoft SQL CourseAttendance of a leadership course