Providing technology consulting services to small businesses. Part-time side business that provides computer consulting services to local area businesses and residences. Have an established client listing in the fields of accounting, machinery, plumbing, sewing, funeral services, auto repair, and recreational vehicles. Some of the services include systems administration, network installation including Cat5 cabling, server/workstation install and repair, software installations, website design, remote email access, remote desktop connections, and data recovery.

Administer and support of local newspaper operations across 6 locations. Provide support to end users at all locations. Administration of Office 365 user accounts and services. Headed the migration of GMail for Business to Office 365 including email, documents, contacts, and calendars. Created scripts to automate daily processes that helped with production and reporting. Built and maintained desktop imaging server to clone Windows installations to new computers to cut setup times by 75%.

Providing technology consulting to small businesses in Central Maine.

Administer and support accounting office of 30 users with 4 servers consisting of Windows and Linux. Provide consulting services to local area businesses and residential customers ranging from new server installations to troubleshooting email connectivity issues. Services include but not limited to server/workstation setup and administration, network planning, installing, and troubleshooting, backup configuration at both local and remote sites, webpage design, inventory tracking, recommending system replacements, creation and design of marketing materials and graphics including multimedia displays.

Provide technical support for five offices made up of 100+ users and 10+ servers consisting of Linux and Windows. Job duties include server/network maintenance and configuration, troubleshooting, R&D projects, maintaining user accounts and system access, nightly backups, antivirus support. Responsible for creating standard OS image for workstations and laptops for newly purchased machines nationwide for HRH. Have been responsible for creating vbscripts and batch files for various projects to be implemented corporate wide such as java updates/removal, SMS client detection and installation on workstations, and workstation inventory. Created Producer Pipeline database for Producers in the Northeast to use to track sales leads and generate reports. Responsible for creation and maintenance of user accounts for carrier website access. Create and maintain internal and external websites.

Responsible for providing software and hardware support for 60+ users and 70+ workstations in a networked environment. Responsible for tracking problems, resolutions, and assisting with other related tasks such as inventory tracking and report writing. Work with employees to ensure understanding of systems. Setup, configure and deliver new (or replacement) hardware. Provided support and troubleshooting for desktop hardware and printers.

Accountable for building, configuring, troubleshooting and repairing computer systems for over 20 clients. Responsible for the installation, configuration, and testing of Linux and Windows servers and packages. Assisted end-users with network and desktop hardware and software applications. Implemented wireless LAN configuration with encryption among twelve tablet PCs. Created multiple websites based on the wants and needs of clients to maximize return. Performed data recovery for clients from on-site backups and also from off-site remote backups. Researched, recommended and implemented new hardware and software into the environment to increase efficiency. Developed and implemented custom database applications to meet client's needs. Installed and tested network installations including wiring and installation of hubs and routers.

Provided national technical support for Microsoft Network Internet Access. Configured settings for the MSN network, e-mail in Outlook and Outlook Express, Internet Explorer, Web Companion, and PocketPC. Assisted Microsoft with Beta testing and debugging of developmental hardware and software such as Microsoft Web Companion and MSN Explorer. Worked with colleagues to help write articles for Microsoft Knowledgebase regarding Microsoft Web Companion.