Jonathan Sykes is a Head of Service Standards at Highways England. He possess expertise in lecturing, teaching, human computer interaction, academic writing, analysis and 41 more skills. Colleagues describe him as "I worked with Jon on Agent Services at HMRC. He's much more than a user researcher. He's one of those rare unicorns that is optimistic and talented in every UX direction. We had some strategically challenging times ahead of us and Jon managed to navigate us through with good humour and diplomatic confidence. He's patient and kind and very experienced in recruiting and running formal as well as informal user testing. His tenacity for problem-solving and presenting ideas makes him an excellent addition to any team but I think particularly a discovery project where his many skills can be used together in the early stages. I highly recommend Jon as a UX professional in any capacity. " and "Working with Jon has been a real pleasure and together with his significant experience of UX and service design would make him a great asset to lead any team."